General Sales Manager

Pause Studio is hiring an Operations & Sales Manager for its Southlake location. This is a hands‑on leadership role for someone who thrives at the intersection of operations, team development, sales, and client experience. It is not a passive role. The right person will own the studio floor, lead the team, drive revenue, and build the community presence that keeps clients coming back. YOU WILL THRIVE AT PAUSE Pause is a modern recovery brand offering science‑backed wellness services including flotation therapy, infrared sauna, cold plunge, cryotherapy, LED light therapy, compression therapy, and IV therapy. The Operations & Sales Manager is central to making that experience feel effortless for every client who walks through the door. If you have strong operational instincts, a passion for wellness, and the ability to lead a team with both accountability and warmth, this role was built for you. The studio has recently passed its one‑year mark and is ready for a leader who can accelerate growth, strengthen culture, and take ownership of the business day to day. Key responsibilities Own studio operations from top to bottom, including cleanliness, safety standards, equipment maintenance, and supply management Build, hire, train, motivate, and retain a high‑performing team Drive revenue growth through strong sales execution, service culture, client retention, and lead conversion Develop and execute local marketing initiatives, grassroots outreach, and community partnerships Build corporate wellness relationships with businesses in and around the Southlake market Review weekly performance dashboards and adjust strategy to meet financial targets Manage scheduling, payroll, and timekeeping for all team members Oversee retail and supply inventory Maintain communication with ownership and HQ on HR, marketing, and operational needs Lead with initiative, solve problems independently, and elevate only when necessary Additional duties as assigned Core requirements 3+ years of management experience, preferably in health, wellness, fitness, or hospitality Proven ability to drive sales and revenue, not just maintain operations Strong leadership presence with the ability to mentor, motivate, and develop a team Highly organized with strong communication skills Comfortable building community relationships and representing the brand externally Prior General Manager or studio‑level leadership experience strongly preferred Local ties to the community or a short commute strongly preferred Availability to work a flexible schedule, including one weekend day WHAT SUCCESS LOOKS LIKE In the first 30 days, you have a handle on operations, the team feels supported, and the client experience is consistent. Within 2 months, revenue trends are improving, community partnerships are growing, and the studio is operating with stronger energy, accountability, and leadership. Over time, success means becoming the kind of leader who can take true ownership of the business, drive results, and allow ownership to step back from filling day‑to‑day gaps. WHAT WE OFFER Competitive base salary plus performance‑based bonus tied to studio revenue and membership growth Complimentary access to Pause services for you, and discounts for family A leadership seat in a growing brand, with direct access to ownership The opportunity to shape a team and a business, not just run one Pause is redefining what a wellness studio looks like. With services designed to optimize recovery, reduce stress, and promote long‑term well‑being, Pause is carving out a category of its own in the health and wellness space. Learn more at pausestudio.com. #J-18808-Ljbffr