Product Owner

Workday Onboarding Experience and Journey Lead

Must Have Technical/Functional Skills: 8–12+ years of experience in HR Technology, Workday (Core HR / Onboarding), Experience design / journey transformation. Strong, hands-on understanding of Workday business processes and onboarding capabilities. Experience in journey mapping and service design, cross-functional program delivery. Ability to balance experience design vision, platform constraints, and technical feasibility. Strong facilitation and stakeholder engagement skills.

Roles & Responsibilities

Role Summary: We are seeking a Workday Onboarding Experience & Journey Lead to reimagine and elevate the end-to-end onboarding experience across our HR technology ecosystem. This role is focused on transforming onboarding from a set of disconnected processes into a seamless, intuitive, and high-impact employee journey. The individual will combine deep Workday knowledge, experience design thinking, and cross-functional collaboration to identify friction points, redesign workflows, and deliver a significantly improved onboarding experience. This is not a traditional UX design role. It is a journey-led, product-oriented role focused on experience transformation within the realities of Workday and integrated systems.

Key Responsibilities

Onboarding Journey Ownership: Lead the redesign of the end-to-end onboarding journey: Offer acceptance → Pre-boarding → Day 1 → First 90 days. Map current-state vs future-state experiences across Employee, Hiring manager, HR / operations. Identify key moments that matter and define target experience outcomes.

Experience Design within Workday: Translate experience vision into Workday-enabled solutions. Work deeply within Workday onboarding frameworks, business process configurations, notifications, tasks, and workflows. Ensure experience design is practical, scalable, and aligned with platform capabilities.

Friction Identification & Simplification: Diagnose pain points such as too many steps / handoffs, lack of clarity for new hires, redundant or manual processes, poor manager enablement. Simplify workflows and eliminate unnecessary complexity. Drive automation-first and self-service-first thinking.

Cross-Functional Experience Design: Collaborate across Recruiting (handoff from TA to onboarding), Core HR, IT provisioning, Learning / compliance, Payroll / benefits (where applicable). Ensure onboarding is not siloed but connected across systems and teams.

Digital Experience & Integration Thinking: Design how onboarding experience surfaces across Workday (core system), HR Assist / chatbot layer (if applicable), Email / notifications / manager tools. Ensure a consistent and cohesive experience layer, even across multiple systems.

Prototyping & Iteration: Create journey maps, experience blueprints, low-fidelity prototypes (flows, interactions). Run working sessions with stakeholders to iterate on solutions quickly. Validate designs with real user feedback where possible.

Measurement & Continuous Improvement: Define success metrics such as new hire experience score, time-to-productivity, task completion rates, manager satisfaction. Establish a continuous improvement loop for onboarding.

Education: Bachelors in Engineering. Salary Range: $120000 - $160000 a year.