Manager, Logistics - Fort Monmouth

Overview

At Netflix, our mission is to entertain the world. Together, we are writing the next episode – pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

We are looking for an experienced Logistics Manager to lead the oversight of studio billing and manage budgets at Netflix Studios Fort Monmouth, our new East Coast flagship hub. This role offers a unique opportunity to join Netflix as we continue to redefine global entertainment and share compelling stories with audiences worldwide.

The Role

A successful candidate will be passionate, self-motivated, proactive, a strategic thinker, flexible, able to pivot when necessary. The ability to juggle multiple, diverse responsibilities with a strong emphasis on organization and an unwavering attention to detail at all times is required. This is a demanding and fast-moving position that requires someone who is a strong people manager, and is able to exercise good judgment and communication.

KEY RESPONSIBILITIES

• Build and lead the Shipping and Receiving team, building and executing a strategic plan to optimize operations.
• Develop and implement Best Practices and Standard Operating Procedures (SOPs) to support logistics.
• Develop and maintain strong relationships with shipping and receiving vendors to ensure seamless operations.
• Oversee the receipt, sorting, and delivery of all mail and packages within established time frames and service standards.
• Oversee the receipt, sorting, and delivery of all mail and packages within established time frames and service standards.
• Coordinate messenger services and deliveries, ensuring smooth operations.
• Provide outstanding customer service by identifying solutions that meet customer mailing and shipping needs.
• Perform general clerical duties such as ordering supplies, placing service calls for equipment, filing, record keeping, and photocopying.
• Prepare and ship freight shipments, handle domestic and international mailings, and confirm all documentation requirements.
• Process incoming and outgoing USPS, UPS, DHL, and FedEx packages using appropriate systems and tools.
• Maintain accountability using an internal package tracking system, ensuring accurate records and customer signatures for received packages.
• Organize and maintain mail and packages for delivery and shipment, ensuring quick retrieval.
• Prepare daily and monthly reports as needed, and perform other duties to support studio operations and related activities.
• Align studio logistics operations and shipping/receiving workflows with active film, TV, and commercial production schedules.
• Manage shipping and receiving vendor relationships, freight carriers, service level agreements (SLAs), and operational billing reconciliation.
• Establish and track key performance indicators (KPIs), including on-time delivery rates, package processing times, and freight cost efficiencies.

QUALIFICATIONS

• Minimum of 5 years of experience in a supervisory or managerial role within a shipping and receiving environment.
• Proven ability to lead and manage a team effectively, ensuring operational excellence.
• Familiarity with shipping and receiving systems, including USPS, UPS, DHL, and FedEx platforms.
• Proficient in using internal package tracking systems to maintain accurate records.
• Strong understanding of logistics and the ability to build and execute strategic plans to optimize shipping and receiving operations.
• Experience in developing Standard Operating Procedures (SOPs) and best practices for logistics operations.
• Excellent communication skills to build and maintain relationships with vendors and internal stakeholders.
• Ability to provide outstanding customer service by addressing and resolving customer needs effectively.
• Strong analytical skills with the ability to troubleshoot issues and make informed decisions.
• Capacity to perform additional duties as needed, demonstrating flexibility and adaptability.
• Ability to exercise discretion and maintain confidentiality with sensitive information.
• Proficient in Google Workspace (Docs, Sheets, Gmail, Drive).
• Possesses practical experience operating forklifts and is well-versed in industry-standard safety protocols.

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $181,000.00 – $323,000.00.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.