Luxury Retail Field Supervisor

Job Description

Job Description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Field Supervisor. The Field Supervisor supports operations for remotely managed accounts by performing on-site supervision of Security Professionals (SPs) and always ensuring site coverage. The Field Supervisor works closely with Operations Managers on a day-to-day basis to supervise remote service delivery.

 

RESPONSIBILITIES:

• Serves as the primary on-the-ground presence across all assigned luxury retail and commercial sites, ensuring daily operational compliance and client satisfaction.
• Direct, day-to-day communication with store managers, boutique staff, and client contacts at each location
• Direct communication and coordination with security officers regarding shift status, post compliance, and real-time issues
• Conducts on-site inspections to verify officer grooming, uniform standards, and adherence to luxury post-order protocols.
• Provides direct training and onboarding support for officers directly at client locations.
• Deliver uniforms and related equipment to officers as needed.
• Coordinates closely with the Operations Manager on scheduling, staffing coverage, and shift adjustments.
• Responds to and helps resolve last-minute coverage gaps (call-offs, callouts), including covering a post personally if needed until a resolution is reached.
• Maintains real-time communication with the office administrative team to relay field updates, client feedback, and operational concerns.
• Responds to client and officer phone calls, texts, and emails throughout the day.
• Requires daily travel via company vehicle between multiple sites, includes but not limited to Aventura Mall, Bal Harbour Shops, Miami Design District, Dadeland Mall, Coral Gables (Merrick Park), and Wynwood areas.
• Company phone provided for ongoing field communication
• Build and maintain trust, professional relationships with store managers and client leadership as the primary field-level point of contact.
• Understands and enforces all operational rules, regulations, and client-specific protocols across assigned sites.

• Visit assigned post locations on a regular basis (specific schedule varies) to monitor performance, address daily operations issues, communicate policy changes or company information, adjust staffing schedules as needed, and make post inspections to ensure professional image (including the hygiene and uniform appropriateness of officers) and quality standards are being maintained; post inspections also include checking that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized
• Conduct on-the-job training, in coordination with site supervision, of new employees assigned to post, or when changes to post orders are made, this may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs.
• Respond to call-offs that occur during their shift, which may include identifying other individuals to fill-in and/or standing post until such replacements arrive and assist Scheduler with scheduling for call-offs or other changes that occur at the site.
• Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Operations Manager and/or Corporate Human Resources Director; may also be responsible for writing a report of the situation or assisting with an investigation, as directed.
• May be responsible for administering counseling or disciplinary actions that have been initiated by Branch Manager and/or Corporate HR Director; Field Supervisor may not make or initiate such decisions on his/her own but may execute such actions at the specific direction of Branch/Corporate Human Resources management.
• Distribute information to posts as directed by Branch or Corporate office, which may include communicating such information to Security Officers at posts and/or obtaining signed acknowledgements or other documents, and returning such documents to Branch or Corporate office.
• Respond to client or site emergencies as they arise, including ensuring appropriate communication to Operations and/or Branch Manager

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Valid Driver’s License with at least one year of driving experience and:
• No major violations within last 36 months
• No more than one at-fault accident in last 24 months
• No more than one minor moving violation in last 24 months)
• No combination of one at-fault accident and one minor moving violation in last 24 months
• Minimum of three (3) years of professional protective service (e.g., security) experience
• Ability to write effective and concise reports in legible handwriting.
• Able to use good independent judgment and discretion.
• Outstanding oral and written communication skills
• Ability to successfully interact at all levels of the organization, including clients.
• Demonstrated ability to take initiative, successfully manage, and prioritize multiple competing assignments and effectively manage deadlines.

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Experience in scheduling, operations management, or other leadership functions of security industry
• Prior experience in the security industry, law enforcement, and/or military
• Working knowledge of Microsoft Office applications

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is paid out where required by law.

 

Florida State Security Agency License No. B8500287

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit:

Requisition ID

2026-1681826