Student Services Analyst

Student Services Analyst

Job ID: 322796
Location: Scottsdale Community College
Full/Part Time: Full Time
Regular/Temporary: Regular

Salary Range


$52,525.00 - $68,282.00/annually, DOE

Grade


114

Work Schedule


Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar


12 Months

Maricopa Summary


10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world.

We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.


We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.


Campus Statement


Scottsdale Community College (SCC) is proud to be the only two-year public higher education institution located on Native American land. As one of the 10 Maricopa Community Colleges, SCC currently serves more than 7,000 full and part-time students each semester from its surrounding communities, including the cities of Scottsdale, Fountain Hills, Phoenix, and the Salt River Pima - Maricopa Indian Community.


We are seeking dedicated and collaborative staff and faculty who are passionate about teaching, learning, and fostering student success. We welcome individuals who are eager to contribute their ideas and expertise to help guide the ongoing development of SCC's priorities and strategic initiatives.

At SCC we are proud of our reputation as an innovative college that is focused on student success. Come join us in our desire to improve the quality of life in our communities by providing challenging, supportive, and engaging learning experiences.

SCC Wins the 2022 Sterling Award

MCCCD Fast Facts

SCC Healthy AZ Platinum Award Recipient- 2025

Benefits


Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary


Scottsdale Community College (SCC) is seeking two full-time Student Services Analysts in Academic Advisement. This position is responsible for providing holistic, professional-level academic advising support to a caseload/cohort of students from entry to graduation within designated Fields of Interest(s) (FOI). In alignment with the Guided Pathways, Loss/Momentum, and Appreciative Advising frameworks, the Analyst uses case management principles, practices, and software to guide and lead students to persist in the completion of important student success milestones.

To best serve the students, department, and college, this position requires a physical presence on campus, with the possibility of partial remote work depending on business needs.

Please read the "How to Apply" section to avoid incomplete application materials.

SCC is hiring two Student Services Analysts.

Essential Functions


Facilitating Educational Planning (35%)

• Assists and guides students in developing and updating educational/graduation plans that take into account student progress and persistence goals, academic course availability, and institutional/department milestones.
• Provides advice and guidance to all students on goal setting, decision making, degree and certificate options and requirements, transfer pathways, course selection, registration, and satisfactory progress toward certificate/degree completion using PeopleSoft, Salesforce, and other technologies.
• Refers and connects students with academic and personal resources, including Tutoring, Counseling, Career Services/Work Based Experiences, Student Experience and Leadership, Honors, and other campus resource offices.
• Interprets, explains, and guides students in following college and Maricopa Community College District administrative and academic policies.

Monitoring Student Progress and Communication (35%)

• Reviews, updates, and consults with students regarding their educational/graduation plans. Maintains thorough advising notes and documentation history of student communications.
• Monitors student academic progress using MCCCD and institutional data dashboards, early alert referrals, and other reporting systems.
• Conducts routine, ongoing proactive outreach and follow-up to ensure student learning and progress millstones are met.
• Processes incoming student requests and updates student records in compliance with Admissions, Registration, and Records, Financial Aid, Veteran Services, and department operational processes.

Building Relationships and FOI Community (20%)

• Establish positive and trusting relationships with students in assigned caseload/cohort. Handles immediate or sensitive issues requiring confidentiality or quality assurance. Researches and applies best practices aligned with National Academic Advising Association (NACADA) professional standards.
• Works closely and collaboratively with academic leaders, department chairs, and instructional faculty throughout the college and across MCCCD to facilitate comprehensive academic support. Provides academic and program updates to colleagues regarding assigned FOI(s).
• Designs, develops, maintains, and delivers program resource information, presentations, reports, correspondence, and promotional material.
• Coordinates FOI projects and experiences related to student learning, success, and retention with faculty to improve student engagement and persistence outcomes.

Support Department Needs (10%)

• Serve on MCCCD, institutional, and department committees.
• Acts as college/department liaison to current and prospective students, faculty, staff, and external groups on issues related to academic advising and success.
• Provide operational support, feedback, and improvement suggestions for department processes and procedures.
• Participate in partnership projects with Recruitment, Career Services, and other departments. Present orientation and/or information sessions for current and prospective students.
• Other duties as assigned

Minimum Qualifications


Bachelor's Degree from a regionally accredited institution and two years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.


Desired Qualifications

1. Master's Degree in Academic Advising, Education, Counseling, Social Work, a Social Sciences discipline, or another related field.
2. Demonstrated experience providing academic or career advising in a college or university setting.
3. Demonstrated experience using case management platforms to support student success.
4. Demonstrated experience working with student cohorts to improve retention and completion.
5. Demonstrated experience collaborating directly with faculty.
6. Effective written communication skills (as evidenced by application materials).
7. One year of full-time, relevant MCCCD experience within the previous two years.

Special Working Conditions

• Travel to campus during the interview/selection process will be at the candidate's own expense.
• May be required to travel to other MCCCD locations.
• May be required to work evenings and weekends.
• May require prolonged periods of sitting and viewing a computer screen.
• May be required to lift or carry up to 25 lbs.
• This position requires a physical presence on campus with possible partial remote work depending on business needs to best serve the students, department, and college.
• May be required to work in an area of light to heavy noise levels daily

How to Apply


Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.


Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at View email address on click.appcast.io


MCCCD is an Equal Opportunity Employer.


Posting Close Date


Apply on or before June 15, 2026, to be considered.

EEO, Title IX, & Clery Act


Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit

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