Director, Commercial Liability Claims

Director Of Commercial Liability Claims

WCF Insurance is an "A" rated, innovative property and casualty carrier with more than a century of experience serving businesses across the Western United States. Since 1917, we have built our reputation on doing the right thing, being great at what we do, and helping others succeed. As we continue to grow, we are looking for individuals who share these values and want to contribute to delivering an excellent insurance experience.

Position Overview

The Director of Commercial Liability Claims leads the commercial liability claims function and provides strategic direction for claims operations, performance, and technical excellence. This role oversees complex liability claims, develops and supports a high-performing claims team, and partners with internal and external stakeholders to drive effective claim outcomes, regulatory compliance, and strong financial results.

Location Eligibility

While we welcome applications from qualified candidates in the US, this position is based in Sandy, Utah. Candidates who reside in Utah or are willing to relocate to the Sandy, UT area are strongly preferred. Relocation assistance is available for eligible candidates offered the position.

Responsibilities

Lead the general liability claims function including strategy, performance, and technical standards

Establish and implement claims handling strategies, policies, and procedures to ensure consistent, high-quality outcomes

Monitor and manage claim reserves, settlement authority, and expense controls to support financial performance and profitability

Oversee vendor relationships, defense counsel, and third-party administrators to ensure effective claim outcomes

Qualifications

Bachelor's degree in business, risk management, insurance, or law; Juris Doctor preferred

At least ten years of experience in umbrella and liability claims and insurance administration

Commercial claims experience

Proven leadership and managerial skills

Deep expertise in general liability, auto liability, and/or commercial casualty claims

Strong understanding of litigation, coverage analysis, litigation strategy, and complex claims handling

Experience with claims analytics, trend identification, and operational improvement initiatives

Excellent communication, negotiation, and decision-making skills

Partner cross-functionally with underwriting, actuarial, finance, and risk management to align claim strategies with business objectives

Analyze claims data, loss trends, and emerging risks to drive continuous improvement and proactive risk mitigation

Manage department compliance with state and federal regulatory requirements

Communicate key claims trends and performance indicators to leadership

Provide leadership, direction, and support for the claims department

Support development, engagement, and retention of a high-performing claims team

Benefits

WCF Insurance offers an extensive compensation package. Benefits include: Medical, dental, and vision insurance. Company paid life insurance 401K with a generous 6% employer match Employee Assistance Program (EAP) Time off to volunteer in the local community All employees earn 4 weeks of vacation their first year. The expected salary range for this position is 114,800.00-162,300.00. This salary range depends on experience, education, and location for this specific position.

Values

The person in this position must demonstrate the WCF values of doing the right thing, being great at your job, and helping others succeed to fulfill the company's mission of excellence.

Working Conditions

This position is based in an office environment with adequate temperature and lighting control. There are no known hazardous or unpleasant conditions caused by noise, dust, or other environmental factors. There are potentially high-stress situations that require meeting deadlines. The employee must meet the job attendance requirements for this position.

Our People

WCF strives to provide an excellent work experience and cultivate an inclusive environment where anyone who embodies our values will thrive.