IT Support Engineer - Chesterfield, MO

Our enterprise-level client is seeking to add an IT Support Engineer to the team in Chesterfield, MO. Please see below for full details-

Job Notes:
-- 6-month contract / extensions and perm conversion are possible with good performance.
-- Onsite in Chesterfield, MO.
-- Drug & Background required.

Pay Rate = $24 w2 per hour plus benefits

Position Overview:
We are seeking a reliable and customer-focused IT Support Engineer to provide onsite support at a one-person site, backed by a remote team of 25+ peers for collaboration and training. The role includes handling day-to-day IT support needs in a Windows environment, with a strong focus on hardware replacement, device imaging, and user support.


Key Responsibilities:
--Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
--Reimage and deploy PCs as part of refresh or break/fix processes
--Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
--Support users with Office 365 applications and Windows OS issues
--Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
--Collaborate remotely with team members across other locations to resolve complex issues
--Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
--Ensure timely and professional communication with end users and team leads

Technical Environment & Minimum Requirements:
--Strong experience supporting Windows desktop environments
--Proven hands-on experience with Office 365 at the deskside level
--Basic knowledge of device imaging, reimaging, and PC deployment best practices
--Excellent problem-solving and customer service skills

Nice to Have:
--Experience using ServiceNow or similar ticketing systems
--Familiarity with Windows Autopilot deployments
--Hands-and-feet network support (switch checks, console sessions)

Certifications:
--Certifications such as A+, MCP, or ITIL are a plus but not required

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