Senior Desktop Support Technician - Onsite- Maryland Heights, MO

Senior Desktop Support Technician - Onsite- Maryland Heights, MO

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Desktop Support Technician - Onsite- Maryland Heights, MO to join our team in Maryland Heights, Missouri (US-MO), United States (US).

Role Overview

This role is ideal for an experienced technical professional who has built a strong foundation in desktop support and is ready to handle more complex technical issues and projects. The individual serves as a key escalation point, supports onsite operations, and contributes to process improvements while mentoring junior team members.

Key Responsibilities

• Perform advanced troubleshooting and resolution of complex technical issues
• Serve as an escalation point for onsite technicians and support teams
• Coordinate with onsite facilities and technical stakeholders to ensure readiness and successful service delivery
• Identify risks in client tasks and develop effective mitigation solutions
• Support project execution, including managing smaller initiatives with supervisory oversight
• Distribute workload across team members as needed to ensure service levels are met
• Create and maintain documentation to track issue resolution and knowledge sharing
• Recommend and support implementation of process improvements
• Provide mentorship, guidance, and informal leadership to junior team members

Minimum Qualifications (Must-Haves)

• 4–6 years of relevant technical support or IT services experience
• Undergraduate degree OR equivalent combination of education and experience
• Strong proficiency in Windows-based environments including: Microsoft Word, Excel, PowerPoint, Visio, and Outlook
• Experience with advanced troubleshooting and issue resolution
• Must have client-facing and customer service skills
• Familiarity with desktop support tools and methodologies (e.g., A+ level skillset or equivalent)
• Ability to manage multiple technical issues and tasks with minimal supervision
• Willingness and ability to travel as required (including overnight domestic or international travel)

Preferred Qualifications (Nice-to-Haves)

• Certifications such as A+, MCP, MCSE, CNE, or Network+
• Working knowledge of Linux/Unix operating systems
• Experience coordinating onsite technical deployments or field services
• Prior experience acting as an escalation resource or team lead
• Exposure to process improvement initiatives or continuous improvement practices
• Experience mentoring or guiding junior team members

Additional Requirements

• Ability to meet general office and physical job requirements
• Ability to perform essential job functions with or without reasonable accommodation

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $29.87/hr - $44.74/hr. This range reflects the minimum and maximum target hourly compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.