Hybrid Community Care Advocate

Position Overview

This is a high-volume, high-stress inbound call center role supporting low-income individuals seeking assistance with:

• Utility bills (especially DTE and water)
• Housing assistance
• Food resources
• Childcare
• Clothing
• Shelter and other social services

Candidates must demonstrate a strong balance of empathy and efficiency . They need to genuinely care about callers while maintaining call flow, documenting information, and handling back-to-back calls throughout the shift.

Must-Have Requirements

Call Center Experience

• Minimum 1 year of high-volume inbound call center experience
• Experience working in a queue environment
• Comfortable handling 30+ calls per day (preferably much higher)
• Average call handling times around 5-7 minutes
• Experience wearing a headset and working calls continuously

Technical Skills

• Able to type and talk simultaneously
• Strong note-taking/documentation skills
• Comfortable navigating databases and multiple systems

Soft Skills

• Empathy and compassion
• Active listening
• Ability to uncover additional needs beyond the initial request
• Remains professional when callers are upset, yelling, or swearing
• Resilient under pressure
• Self-directed learner

Schedule Requirements

• Must be willing to work the permanent shift:
  • 12:30 PM - 9:00 PM
• Must be available for training:
  • Week 1: Onsite, 8:30 AM - 5:00 PM
  • Week 2: Shadowing and must be flexible to work trainer's schedule

This is a Contract to Hire position based out of Detroit, MI.

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Aug 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.