Product Support Representative

Product Support Representative I

At Premium Audio Company, you'll work at the intersection of iconic audio brands (Klipsch, Onkyo, and Integra) and cutting-edge technology, helping shape how people connect with music in their homes and beyond. Join a team that values innovation, creativity, and quality.

Position Overview

The Product Support Representative I is a key member of the Customer Service Team. This role serves as a frontline liaison to customers, resolving product inquiries, troubleshooting issues, and ensuring satisfaction.

This position is open to remote work. Candidates must have a current and continuing right to work in the United States without sponsorship.

What You'll Do

• Respond to phone calls, chats, and support tickets pertaining to questions about company products, including product recommendations and set-up for consumers, dealers and installers.
• Diagnose possible problems with products and offer solutions.
• Troubleshoot passive, active, and wireless systems.
• Identify complex or unresolved issues and escalate them to appropriate team members.
• Educate and guide others on product functionality, best practices, and new features.
• Provide warranty assistance as needed.
• Complete ad hoc projects as directed by the manager.
• Other duties as assigned.

How You'll Do It

• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Building Collaborative Relationships - Developing, maintaining, and strengthening partnerships with others inside or outside the organization.
• Individual Efficiency - Effectively managing time and resources so that individual work is completed efficiently.
• Problem Solving - Defining a problem, determining the cause, identifying, prioritizing and selecting alternatives for a solution, and implementing a solution.
• Maintaining a high level of honesty, integrity, and confidentiality with respect to company matters.
• Complying with all Company policies and procedures, safety regulations, company safety policies and safely perform all duties, including but not limited to, promoting a safe workplace.

What You Bring

• Minimum of a High School Diploma or GED equivalent.
• 0-1 year of relevant work experience.
• Basic knowledge of MS Office.
• Ability to sit for an extended period-of-time.

What Will Help

• Technical knowledge of audio, home theater, or speakers.

Compensation & Benefits

• Gentex offers a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. We also offer a range of benefits and programs to meet our employee needs, based on eligibility. Additional details about total compensation and benefits will be provided during the hiring process.
• This role offers a base pay of $14.50 per hour.

Premium Audio Company is an equal opportunity employer. Premium Audio Company extends equal employment opportunities to qualified applicants and employees regardless of an individual's race, color, religion, national origin, age, sex (including pregnancy, gender identity, and sexual orientation), disability, marital status, military service, height, weight, genetic information, or any other reason protected by law.

Premium Audio Company is committed to working with and providing reasonable accommodation to applicants with disabilities. For accommodation requests, email us at View email address on click.appcast.io. Premium Audio Company will not discriminate against any qualified individual who can perform the essential functions of the job with or without a reasonable accommodation.

At Premium Audio Company, we use E-verify to confirm you're authorized to work in the U.S.