Key Account Manager

Job Description

Job Description

Powered by GALLS PHOENIX Safety Outfitters (PHNX) takes great pride in its ability to deliver turnout Gear, Clean/Repair Services, rental turnout gear and uniforms that truly conform to a “uniform” standard and in a timely fashion on behalf of its customers. PHNX’ Van based go to market strategy, Customer Service, timeliness and the demand for quality is what separates PHNX from the average PPE or Uniform dealer.

As a Key Account Manager, you will be responsible for driving customer retention and accelerate growth within existing accounts by expanding into new categories and solutions. This role is critical to our long-term growth strategy and will focus on independently developing account strategies, making strategic recommendations, and executing account growth initiatives with minimal supervision.

Account Retention & Relationship Management

• Serve as the primary strategic advisor for assigned key accounts, with authority to make recommendations and decisions on account retention approaches.
• Build, nurture, and expand executive-level and key stakeholder relationships.
• Exercise discretion and independent judgment in identifying risks to customer satisfaction and retention; develop and execute mitigation plans.
• Develop and implement account retention strategies that align with overall company goals.

Category Growth & Cross Selling

• Independently assess client business challenges and recommend solutions from the company’s portfolio that align with their strategic objectives.
• Lead cross-selling and upselling strategies, including independently negotiating pricing and terms within established guidelines.
• Identify and qualify new category opportunities; create business cases to support growth initiatives.

Strategic Planning & Execution

• Own the development and execution of strategic account plans designed to meet customer goals and achieve revenue targets.
• Analyze data and customer insights to make strategic decisions that drive account performance.
• Forecast, track, and report on key account metrics (renewals, expansions, revenue growth), making proactive adjustments to strategies as needed.

Collaboration & Internal Alignment

• Serve as the primary advocate for the customer internally, using judgment to prioritize competing demands.
• Collaborate cross-functionally to influence product development, marketing campaigns, and service delivery improvements based on customer insights and account strategies.
• Lead internal strategic account reviews and present account health, retention risks, and growth strategies to senior leadership.

Leadership & Thought Partnership

• Act as a strategic thought partner to customers, providing insights into industry trends and best practices.
• Mentor and support other members of the sales or account management team on best practices in strategic selling and retention strategies.
• Participate in cross-functional leadership teams focused on improving customer experience and retention.

• Bachelor’s degree in business, Sales, Marketing, or related field.
• 5+ years of experience in strategic account management, enterprise sales, or customer success, with a focus on retention and account growth.
• Proven track record of exercising discretion and judgment in managing large, complex accounts and driving revenue growth.
• Demonstrated ability to develop and implement strategic plans independently.
• Strong negotiation, consultative selling, and decision-making skills.
• Excellent communication, presentation, and analytical abilities.

• Excellent medical/dental and vision coverage— Eligible 1st?day of the month after start date
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• Generous employee discount
• Vacation and Personal Time
• Paid Holidays
• Tuition reimbursement
• Daily Pay; up to 50% of your pay

EOE/Disability/Vets