Director, Retail Operations - Detroit

Job Purpose Director, Retail Operations is responsible for delivering world class execution of Panera operational expectations in the bakery-cafes by translating brand objectives to cafes and associates. This means acting like an owner as well as leading and developing leaders to deliver great experiences to associates and guests in a way that builds trust and creates loyalty with our team members and guests, creating value in the market through growing sales and delivering profit growth. Key Responsibilities Business Understanding, Strategic Planning and Execution: Responsible for creating the strategy and vision for the market to achieve Panera standards for guest service, market-wide operating systems, profitability, new unit growth, food quality and safety, and people development. Responsible for achieving key business results and growing the business through coaching, development, and accountability of cafe management teams. Acts as an SME of Panera’s operating systems, collaborating with region-level support to provide resources that drive results. People Development: Responsible for unlocking and building the capabilities and performance of cafe management teams through recruitment, selection, DE&I, compensation, development/training, performance management, coaching, and succession planning. Creates the market’s People strategy and maintains a talent pipeline. Brand Protection & Validation: Ensures cafes comply with all operational standards, policies, and employment laws, fostering an inclusive environment where associates can show up authentically and free of discrimination and harassment. Top Leadership Competencies: Acts like an owner Defines vision and purpose Unlocks potential Builds trust Collaborates Delivers results Qualifications Multi‑unit experience or related experience preferred (not required). Some college education or certification or related experience preferred (not required). Firm understanding of business outcomes (sales drivers, profit drivers, reading P&L and financial reports). Excellent communication skills; ability to influence others. Self‑motivated; able to plan, prioritize, schedule, and manage a market‑wide calendar. Ability to build high‑performing teams through selection, coaching, and development. Motivational and able to inspire teams; create role clarity and hold leaders accountable. Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint) and basic computer functions. Strong work ethic; willing to work long and unusual hours. Working Conditions & Physical Requirements Up to 95% travel within the market and some overnight travel for cafe visits and company meetings. Requires walking/standing during long periods, lifting of heavy items, desk/office work, and commuting between cafe locations. Compensation $111,808 - $134,169. Actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job‑related knowledge, skills, and geographical location. #J-18808-Ljbffr Panera LLC