Housing Desk Clerk - Full-Time (Overnight,10:30pm-6:30am Wednesday through Sunday)

Front Desk Attendant

To be present at the front desk of the assigned building during your shift to facilitate tenant needs and monitor visitors to the building.

Shift: 10:30pm-6:30am Wednesday through Sunday. Days off are Monday and Tuesday

Receive Short Term tenants on a daily, weekly, monthly basis (Martin Hall).

To be Tenant/Guest Customer Service oriented at all times.

Maintain all desk logs accurately and appropriately.

Receive and distribute USPS and Jefferson University mail to tenant mailboxes. Log and distribute package deliveries to tenants.

Receive and record all tenant request/complaints maintenance /custodial requests to through the proper methods

Record all apartment/room keys distributed during shift on StarRez.

Conduct all move-in/move-out desk procedures within StarRez as outlined in office procedures.

Adhere to emergency procedures and provide incident/ fire safety reports when applicable.

Enforce all security policies.

Perform other duties as assigned.

Commitment to Excellence

Seeks help to improve performance; takes an active interest in learning all aspects of job; learns from mistakes; accepts responsibility for own continuous learning, mistakes and uses growth opportunities to learn. Sets goals to enhance skills.

Integrity/Organizational Responsibility

Complies with Confidentiality Policy and Code of Conduct. Acts in an ethical, honest and appropriate manner within the workplace. Operates within policies and procedures.

Respect/Customer Service

Gives customers full attention and treats them with dignity, respect and understanding; listens to and responds with empathy to customer concerns; shows a caring attitude; acts with consideration for the needs of students, patients, volunteers, visitors and coworkers; represents Jefferson in a positive way; anticipates and responds to others' needs promptly and courteously.

Management Support

Keeps supervisor well informed of status of assignments; responds to requests and leadership of supervisor; helps supervisor gain support for unit goals and plans; adjusts behavior, style or schedule as situations change; performs work assignments with minimum need for supervision and guidance.

Educational/Training Requirements:

High School Diploma or GED

Certificates, Licenses, and Registration:

N/A

Experience Requirements:

Excellent Customer Service skills.

Familiarity with computer technology required.

Type of Equipment Used:

Computer, Credit Card Machine.

Work Shift: Rotating (United States of America)

Worker Sub Type: Regular

Employee Entity: Thomas Jefferson University

Primary Location Address: 1000 Walnut Street, Philadelphia, Pennsylvania, United States of America