Operations Manager

Description FoxTrot Aviation Services is seeking a consistently hard-working 3rd Shift working Operations Manager based at St. Louis Lambert International Airport who is committed to reliable quality service, cost management, and building a rock steady team. Shift Scheduled 8:30 pm -4:30 am. End time does fluctuate due to aircrafts availability, cancelations and delays. 1-3 years management or supervisory experience preferred, be willing to perform very physical work, and have open schedule availability. The role is responsible for reliable quality service for our customers (75% cleaning work/25% office work). This means leading cleanings on a daily basis to successful customer sign off and FoxTrot standards. Lead cabin cleanings to a very high level of detail in the cockpit, galley, lavatory, and passenger seating area, through deep detailing of the aircraft that requires spending lengthy, focused time on one plane at a time Utilize software and tracking systems to ensure all cabin cleanings on available aircraft are captured nightly. Perform shroud (toilet coverings) cleaning as part of the cabin service. Coordinate a team nightly to ensure appropriate staffing levels to execute both cabin and shroud cleanings safety and efficiently. Coordinate with maintenance nightly to ensure shroud services are captured on all available aircraft. Handle all shrouds with care, recognizing they are plastic and crack easily; avoid any excessive force or pressure during removal and, cleaning. Ensuring quality control by performing cabin walks on every aircraft to the checklist standard Audit aircraft cleanings 1-2 per week using Foxtrot's auditing software Organizing the team to maximize each labor hours and clean most effectively As the work is going on, ensure safety is upheld to the highest standards Success metric is high cabin scores and high internal and external quality audit scores Maintain Cost Metrics and Paperwork to ensure profitability and compliance Ensure a weekly and monthly staff schedule (from 5 to 15 team members) which aligns with FoxTrot labor metrics (training will be provided) Ensure the team has enough hours at work to retain them Keep full records of badging complaint with airport rules Fill out HIT forms as hazards are identified Complete online forms and upload signed do lists throughout the night Take stock inventory and place orders with the logistics manager Success metric is twofold: 1. 100% closeout form, checklist, and debrief form compliance 2. Labor metric adherence within tolerances on the pulse sheet Build a rock steady team, with strong communication and collaboration with the home office. Maintain positive, daily communication with the team Set elevation goals (development plans) for each team member with the help of leadership. Train team members in quality work, checklist use, and safety Work with the back office to post ads, then interview and hire team members based on our 5 values of GRIT, Solidarity, Client Focus, Safety, and Accountability. Work with the back office to ensure timely badging and onboarding Complete disciplinary forms to document employees Advocate for raises for quality team members Helps other teams and drives to other locations to ensure network wide strength Maintains the company vehicle if necessary Uses Ramp to upload receipts for expenses generated through the month Success metric is less than 35% annual full time turnover at the location The Operations Manager reports to the Senior Operations Manager. The Operations Manager works with the Aviation Supervisor and leads at the location to ensure 7 day per week coverage for FoxTrot’s Clients. Requirements Skills 1) Lifting up to 50lbs, bending, and twisting 2) Cleaning to a high level of detail up to 8 hours per day 3) Medically cleared to operate heavy machinery and perform all physical work 4) The candidate needs to be excellent at communication and available by a cell phone with a consistent number 24/7 5) The candidate must have a valid driver's license and reliable transportation to work Due to airport badging requirements, the candidate must also: 6) Pass a basic background check 7) Passing a drug screening Compensation Non-Exempt Medical/Dental/Vision/Life Benefits available after a 60 day probation 401K with company match PTO Job Type: Full-time Pay: $55,120- $58,240 per year salary The Culture FoxTrot is not a typical service company. We are a highly aggressive, tight knit, caring group of action oriented individuals. We are growing at 70%+ per year due to our excellent reputation and high standards. This job may not be right for someone with extensive outside commitments or side hustles. We need your full focus. We are fearless; our team is relentlessly building new, and robust systems. #J-18808-Ljbffr