Patient Registration Assistant

Job Summary

Responsible for collecting and entering patient demographic and insurance information, greeting and assisting customers promptly and professionally, scheduling appointments, completing accurate patient registration, coordinating admission activities, and ensuring exceptional service quality. Supports office operations through clerical and administrative duties while ensuring compliance with privacy and organizational protocols.

Essential Functions

• Registers patients according to established workflows and ensures accurate entry of demographic and insurance information for medical records and billing.
• Verifies health insurance and completes pre‑certification when necessary.
• Collects co‑pays, deductibles, and out‑of‑pocket payments, manages daily cash activities, and ensures proper balancing, verification, and deposit.
• Answers phones, schedules appointments, completes patient referrals, and processes documentation in a timely and courteous manner.
• Manages office correspondence, medical record documentation, and processes information and medical records requests while maintaining confidentiality.
• Greets and assists patients, visitors, and staff, providing accurate information and directing them to appropriate destinations.
• Coordinates and schedules admissions, procedures, and bed assignments, collaborating with physicians and other departments.
• Assists with employee orientation and development, reviews and delegates daily tasks, and provides oversight of departmental processes.
• Monitors, audits, and works work queues, analyzes workflows, and ensures timely and accurate data entry.
• Performs other duties as assigned.

Education Requirement

High school diploma or equivalent experience.

Experience Requirement

0–2 years of experience in a healthcare, clinical setting, or a relevant area. An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part‑time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures

N/A

Location

912 Park Avenue, Ironton, Ohio, United States of America. Full‑time position with flexible shift options.