Patient Access Representative

Patient Access Representative

The Patient Access Representative will:

• Ensure an exceptional patient experience through high-quality customer service and seamless access to hospital and clinical services.
• Perform key responsibilities including scheduling, insurance verification, obtaining and verifying authorizations, pre-registration, collecting patient financial responsibility, and registration.
• Maintain a thorough understanding of standard operating procedures to ensure efficiency and accuracy.
• Proactively improve the patient experience while minimizing financial risk.
• Demonstrate a commitment to Springfield Hospital's values while actively contributing to its mission and vision.

Requirements

• High School Diploma or GED (preferred)
• Minimum of one year in a customer service role.
• Exemplifies outstanding oral and written communication skills, ensuring clarity, professionalism, and effectiveness in all interactions.
• Effectively communicates to facilitate problem-solving, conflict resolution, and collaboration, fostering a positive and productive work environment.
• Exhibits strong analytical and critical-thinking skills, proactively identifying and resolving challenges while efficiently managing multiple priorities.
• Demonstrates a high level of self-motivation, autonomy, and initiative, consistently driving tasks and projects to successful completion.
• Welcomes change and adapts seamlessly to evolving processes, embracing operational workflow improvements without being negatively impacted.
• Proficient in Microsoft Office Suite, including Teams, Word, Excel, PowerPoint, Outlook, and other essential applications.
• Exhibits proficient and accurate typing skills with efficiency and speed.
• Operates and manages the telephone tree system for incoming calls, ensuring efficient call routing and optimal patient experience.
• Effectively navigates electronic health record (EHR) systems for patient documentation and record management.

Salary Range: The base rate for this position is $19.00 - $22.50 per hour. The hourly range reflected above is a good faith estimate of base pay for the position. The rate for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate.

Springfield Hospital is proud to offer competitive wages, comprehensive benefits package including medical, dental and vision, 401k with an employer match, short- and long-term disability insurance, paid time off, and referral bonuses. Employees are part of a close-knit, mission-driven team that values collaboration and growth.