Triage Registered Nurse (RN) - Home Care (Full-Time, Days/Evenings)

Job Title: Triage Nurse Department: HHC CHHA EXPANDED HOURS Location: Rochester Regional Health Home Care - 330 Monroe Avenue, Rochester, NY 14607 Hours Per Week: 40 Schedule: Mon-Fri 1pm-9pm with a day off during the week, then every Saturday or every other weekend both Saturday and Sunday. Weekend hours are 7am-3pm or 1pm-9pm with some flexibility. Remote SUMMARY The triage nurse’s primary responsibility is to triage telephone calls from clients/patients and caregivers. Using the nursing process, the triage nurse facilitates access to the health care system and/or negotiates a satisfactory resolution to the caller’s problem. The triage nurse is expected to work closely with providers, nurses, and all other members of the organization staff by demonstrating effective communication, teaching, and negotiating skills. The triage nurse is accountable for quality assessment, efficient managed care, and client satisfaction in collaboration with the health care team. RESPONSIBILITIES Maintains the organization’s standards of nursing care in accordance with policies and procedures. Through the nursing process, using specific protocols and established resources: collects specific data and records information on documentation form, assesses the client’s condition, provides accurate consistent information, formulates and recommends a plan of care, negotiates appropriate nursing care options with the client/patient and caregiver, and validates the care plan with the client/patient and caregiver for completeness and accuracy. Works collaboratively with other team members as required developing and implementing the plan of care. Demonstrates excellent communication skills. Maintains a customer-driven professional attitude. Provides non-judgmental advice based on protocols and resources. Demonstrates knowledge and expertise in triaging callers properly such that all callers receive a timely and appropriate response. Demonstrates skill in client/patient teaching. Functions independently and demonstrates leadership in decision making, communication, and problem solving techniques to resolve caller’s questions/concerns. Acts in the role of client and family advocate to assist them through the health care system. Attends required staff meetings, in services, and/or supervisory conferences as requested. Performs other related duties as assigned MINIMUM QUALIFICATIONS Graduate from an accredited school of nursing Current New York State Registered Nurse License PREFERRED QUALIFICATIONS Bachelor of Science in Nursing Strong analytical, computer, and communication skills essential Experience in emergency department, ambulatory care or previous telephone consultation experience is helpful 1 yr. Home Health Care Preferred Medical terminology a must EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations. PAY RANGE: $80,754.00 - $110,292.00 CITY: Rochester POSTAL CODE: 14607 The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law. Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.