Client Advisor-Chestnut Hill, MA

Overview Tiffany & Co. has a rich heritage and a legacy of exquisite designs and romantic ideals. For 175 years, Tiffany has built a foundation from which our employees grow, guided by high standards, ongoing education about new merchandise, cultures, and the evolving luxury market. We expect our employees to deliver the Tiffany Experience to every client and are committed to recognizing and rewarding excellence in service of this promise. It is a dream to be associated with a company that is aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability. Responsibilities Client Advisors embody the Tiffany brand in every client interaction using the Tiffany touch. They are excellent communicators and brand ambassadors whose passion for Tiffany is evident in every conversation. They develop client relationships and strive to exceed sales plans, with an entrepreneurial spirit guiding their approach to building their own client base and driving sales. Sales: Deepen client relationships to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly, and annual store sales plans. Capture client data, cultivate new and existing client relationships, deliver a significant portion of sales through repeat client business, and drive business through key product pillars. Service: Elevate in-store experience by delivering memorable moments to every client. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch. Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey) and Tiffany client experience vision. Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback. Qualifications Required Qualifications Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality). Proven track record in achieving sales results. Flexibility to work non-traditional hours, including days, nights, weekends and holidays. Ability to work with a diverse client base. Proficiency with Point of Sale (POS) systems, client tracking systems and Microsoft Outlook/email. Must have authorization to work in the United States or in the country where the position is based. Preferred Qualifications A college/university degree. Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred. Proficiency in multiple languages. The hiring range for this position ranges from $20.40 – $27.60. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. #J-18808-Ljbffr Tiffany & Co.