Front Desk Representative Dermatology Chestnut Hill/Needham/Boston

Job Summary Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. Reports to the manager with input from assigned physicians, nurses and other health care providers. Essential Responsibilities Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met. Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers. Prepares schedules, medical records and other documents in accordance with quality standards. Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by email, fax, etc. Performs check‑in, registration, and verification of demographic and fiscal information according to medical center policies and procedures and utilizing hospital computer systems. Confirms prior authorizations, referrals and pre‑certifications for patients’ insurance and managed care plan. Collects required co‑payments according to standards. Directs patients to next service area. Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.). Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Processes patient check‑out, schedules follow‑up appointments and related diagnostic and/or lab tests, making every reasonable effort to accommodate patient and provider needs. Provides patient with any relevant educational materials as indicated. Enters visit billing tickets. Required Qualifications High School diploma or GED required. Associate’s degree preferred. 0‑1 years related work experience required. Basic familiarity with computers. Ability to navigate at a basic level within web‑based applications. Preferred Qualifications One year experience in a healthcare or service/hospitality environment. Competencies Written Communication: Ability to read, write in English to understand basic safety instructions and to communicate with patients, families and medical staff. Oral Communication: Ability to understand spoken English and communicate effectively with patients, families and staff. Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures in routine situations. Team Work: Ability to interact respectfully with other employees, professional staff and external contacts. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service‑oriented, respectful manner. Ability to remain calm in stressful situations. Physical Nature of the Job Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally. Pay Range $20.50 – $27.59 per hour. The pay range listed is the base hourly wage the organization reasonably expects to pay for this position at this time. Compensation may exceed the base rate depending on shift differentials, call pay, premium pay, overtime pay, and other applicable practices. As a health care organization, we have a responsibility to care for our patients, colleagues and communities. Beth Israel Lahey Health requires staff be vaccinated against influenza as a condition of employment. Equal Opportunity Employer Veterans/Disabled #J-18808-Ljbffr Beth Israel Lahey Health