Strategic Customer Success Manager

As a full-time Strategic Customer Success Manager, the successful candidate will manage a focused portfolio of global, strategic accounts, acting as a trusted advisor to ensure governance, adoption, retention, and measurable impact across complex relationships in a remote capacity. Key responsibilities: Own the full customer lifecycle for a tailored program of global accounts, establishing joint success plans and governance cadences Build multi-threaded relationships across decentralized buying centers, engaging with stakeholders up to the VP and C-level Orchestrate a global virtual account team to drive adoption, consumption growth, and strategic success planning Required qualifications: 6+ years of experience in Customer Success or strategic Account Management with a track record of retaining and growing global flagship accounts 2+ years of experience in the AdTech / MarTech space, preferably with large, global clients Demonstrated experience as an AI Champion, successfully advocating for and scaling AI solutions Strong business acumen to connect product capabilities to customer business objectives and value-based use-case adoption Experience supporting customers on cloud-based SaaS platforms with sufficient technical fluency for solution conversations