Strategic Customer Success Manager

Strategic Customer Success Manager (CSM) The Strategic Customer Success Manager (CSM) at Nimble is a key post-sales role focused on driving customer adoption, retention, and expansion across our enterprise accounts. You will serve as a trusted partner to senior stakeholders, ensuring customers achieve measurable outcomes using Nimble's platform. In this role, you'll connect customer business needs with Nimble's technical solutions, working closely with Product, Support, and Engineering to deliver long-term success. You'll manage complex, multi-stakeholder relationships, proactively mitigate risk, and identify opportunities to grow customer value over time. This role requires a strong blend of technical acumen, enterprise customer empathy, and commercial mindset, along with the ability to advise both technical and business leaders on how Nimble can support their data and growth objectives. This role reports to the VP of Customer Success and salary may land between $130-160k base depending on qualifications and experience. Responsibilities Own revenue growth and retention for a portfolio of enterprise customers, drive expansion, renewals, and advocacy while reducing churn. Build deep relationships with key stakeholders across data, engineering, product, and BI teams to ensure long-term adoption and value. Run QBRs/EBRs with enterprise customers, communicate impact and ROI, and drive executive alignment on strategy and next steps. Proactively monitor customer health signals (usage, outcomes, risks) and take action to prevent issues before they escalate. Work with Product and Solutions/Engineering teams to escalate gaps, share customer feedback, and influence roadmap priorities. Serve as a strategic advisor, helping customers maximize the value of Nimble's platform to support their business goals. Forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers Requirements 6+ years of customer-facing experience in SaaS, including post-sale roles such as Customer Success, or Account Management 3+ years supporting enterprise customers, ideally in a high-growth startup environment. Experience partnering with technical stakeholder teams (e.g., Engineering, Data, AI) in complex enterprise environments. Strong technical aptitude, including familiarity with web technologies (HTML/CSS) and comfort troubleshooting via APIs, logs, and workflows. Fast learner with a curious, proactive mindset - able to ramp quickly on new technologies and become a domain expert. Excellent communication and executive presence, with the ability to influence senior and C-level stakeholders. Ability to translate technical concepts into clear business value for both technical and non-technical audiences. About Us Nimble is the real-time web search platform built for enterprise accuracy, completeness, and trust. We run Web Search Agents that actively navigate live websites using real browsers and reasoning, turning the public web into governed, decision-grade data for AI systems and high-stakes business use. Unlike index-based "AI search" tools or brittle legacy scraping, Nimble makes the live web queryable on demand, delivering structured outputs that teams can verify and rely on. Our platform powers use cases where correctness matters: financial due diligence, real-time pricing and promotions, market intelligence, and AI systems that depend on fresh, complete data. Trusted by leading enterprises like Home Depot, Uber, and Coca-Cola and backed by top-tier investors, Nimble sits at the intersection of AI, automation, and real-time web intelligence. As demand accelerates across AI, LLMs, and data-driven decisioning, we're scaling quickly and looking for high-energy, driven teammates who thrive in fast-moving environments and want to help define a new category. Why Join Nimble? Work on a deeply technical platform powering real-time AI and enterprise decisions Help define the future of Web Search Agents and live web intelligence Build alongside a sharp, mission-driven team that moves fast, ships often, and takes ownership