Rental Coordinator

Rental CoordinatorUnited Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service.United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team. United Ag & Turf is a sister company to United Construction & Forestry, so the opportunities for our employees to leverage career growth and advancement are endless. We invite you to join us now, as this is just the beginning.This is a fantastic opportunity for a driven professional with a passion for our industry, strong relationship-building skills, and a commitment to exceptional customer service. This individual should thrive in a fast-paced environment where multitasking is key, learning is constant, and their contributions directly impact sales and branch success.What You'll DoManage rental quotes, reservations, and contracts with precision and professionalism. This includes invoicing, recurring monthly billing, freight recovery and damage recovery.Assist walk-in and call-in customers and create or maintain new accounts when necessary.Negotiate rental and transportation pricing within company guidelines.Dispatch delivery trucks or work with third party transport companies to manage customer expectations around delivery timelines.Function as the main point of contact for customer inquiries, issues, and feedback related to rental equipment and services.Diagnose and troubleshoot basic equipment issues, guiding customers through solutions or escalating to technical support.Proactively communicate with customers regarding rental status, damages, maintenance schedules, and potential delays.Manage customer complaints with professionalism and a solution-oriented approach.Coordinate with the service, sales, and logistics teams to fulfill customer requests efficiently.Educate customers on rental policies, terms, and equipment best practices.Prepare and present rental reports and account summaries to customers.Other duties as assignedPreferred1-3 years of experience in a customer service, support, or client-facing role, preferably in a technical or equipment-related industry.Proven ability to resolve customer complaints and provide effective solutions.Proficiency with CRM software and dealership systems.EducationHigh school diploma or GEDAssociate's or Bachelor's degree in Customer Service, Business, Communications or a related field preferred.Valid driver's license preferred.The posted pay range reflects the full compensation range for this position. Starting pay is determined based on relevant experience, skills, certifications, geographic market, and internal equity. Most new hires are placed within the lower to middle portion of the range, with opportunities for continued wage growth as they develop in the role.Physical RequirementsWhile performing the duties of the job, the employee is required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephoneSpecific vision abilities required by this job include close vision requirementsHearing ability is sufficient to communicate with others in person or over the phoneLight to moderate lifting may be required (up to 50 pounds)Ability to reach, stoop, kneel, and bend as needed