Program Administrator, Membership

Company Overview Cancer strikes more than 10 million people worldwide each year. The ASCO Association d/b/a Association for Clinical Oncology (the “Association”) is a 501(c)(6) professional membership association representing a diverse network of nearly 45,000 oncology professionals. The Association, along with its affiliates the American Society of Clinical Oncology (the “Society”), Conquer Cancer, the ASCO Foundation, and QOPI Certification Program, LLC, (collectively, “ASCO”) are committed to conquering cancer through research, education, and promotion of the highest quality care. ASCO is a flexible, high-performance membership organization where employees collaborate to support our mission through evidence, care, and impact. Together with Conquer Cancer, the ASCO Foundation, we foster a culture that prioritizes customer‑centricity, emphasizes teamwork, and commits to quality. Our culture, ASCO Works – Our Way of Working, has long enabled workplace flexibility and embraced technology to help us achieve balance. To learn what it’s like to work at ASCO, click here. Who we are looking for ASCO has a new and exciting opportunity for a Program Administrator to join our Membership Department! The successful candidate will play a key role in supporting member recruitment and retention efforts, enhancing the member experience, maintaining data integrity, and serving as a trusted resource for membership operations, processes and systems. If you are looking for an exciting opportunity to deliver exceptional customer service, build strong relationships, improve processes in a collaborative team environment while making an impact on member services then we want to hear from you! This position is hybrid with a primary location at our headquarters in Alexandria, VA. The hire must reside within 75 miles of our headquarters. Total Rewards At ASCO, we offer a competitive and comprehensive total rewards package. Our compensation philosophy and structure ensure that pay remains market‑based, tied to performance, and aligned with our core values. The hiring salary range displayed accounts for a broad spectrum of factors, and the final offer will depend on an evaluation of the selected candidate's experience, training, and specialized skill sets. In addition to base pay, this position is eligible for our robust total rewards package, which includes health, vision, and dental insurance, a 401(k) with generous contribution, health and wellness benefits, family forming benefits, education support program, generous leave, and much more. Responsibilities Support membership retention program through direct member outreach and others. Serve as the Membership business processes and systems subject matter expert in support of the Member Services department and liaison with outside department stakeholders. Maintain documentation (SOPs) of core membership business processes and system functions and coordinate with system product owners to facilitate team and vendor training as needed; evaluate staff and vendor transactions to ensure correct processes are utilized. Coordinate end‑to‑end Jira ticket submission and issue resolution. Administer automatic renewal program of enrolled members. Facilitate Emeritus and Retired membership application and processes. Support membership payment issues including refunds, checks, and unclaimed payments. Support membership customer service cases to resolution in a timely fashion. Rectify customer data discrepancies and support data clean‑up in membership systems. Travel to Annual Meeting and other exhibits as needed for member recruitment and retention program and collective team goals. Required Education and Experience Bachelor’s degree or equivalent years of experience. 3–4 years membership experience and/or experience in association membership services. Association membership database and reporting experience. Technically savvy with proficiency in Microsoft Dynamics 365 or similar CRM/Association Management Systems (AMS). Proficiency working with Microsoft products and a willingness to adapt to new technology. Experience in assessing and troubleshooting customer technical issues. Preferred Education and Experience Experience with advanced reporting and analytics. Competencies Excellent time management skills with demonstrated ability to prioritize and to complete a high volume of work and meet deadlines. Excellent organizational skills and attention to detail. Excellent collaboration and communication skills with the ability to effectively communicate with technical and non‑technical audiences. Strong analytical skills, problem‑solving skills, and sound judgement with ability to think things through, anticipate solutions and next steps, and see the bigger picture. Ability to work effectively with a diverse group of people to facilitate the membership operations and reporting. Ability to foster and build relationships within all levels of the organization. Ability to act with integrity and professionalism. ADA/Physical Requirements Extended periods seated or standing at a desk. High use of computer and other office technology equipment. Must lift up to 25 lbs. Travel 5–10 days/year. Compensation This is an exempt position. The hiring salary range for this position is $69,700–$84,500 annualized. The range displayed reflects the minimum and maximum annualized salary ASCO expects to provide for a new hire for the position across the U.S. We thoughtfully determine and design offers based on the selected candidate’s relevant experience and qualifications. Generous Benefits Package Hybrid Work Environment Open Leave Policy Paid Family Leave 13 Paid Holidays per Calendar Year Staff Appreciation Days 401(k): 7.5% Employer Contribution Medical/Dental/Vision Employee Assistance Program Fertility and Family Forming Healthcare Concierge Flexible Spending Account(s) Healthcare Savings Account Disability and Life Insurance The Association for Clinical Oncology is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, national origin, sex, and religion. #J-18808-Ljbffr Tennessee Society of Association Executives