Patient Services Representative

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.Job SummaryUnder the direction of the Clinic Manager, Clinic Administrator, or Patient Services Representative Supervisor, the Patient Services Representative plays a key role in providing exceptional customer service to patients by greeting them warmly, answering any inquiries they may have, and ensuring they have a positive experience during their visit. The Patient Services Representative must have a strong attention to detail and the ability to multitask in a fast-paced environment. This position requires excellent interpersonal and customer services skills and must be courteous and helpful to everyone walking into a clinic. Supervisory Responsibilities: NoneEssential Duties/ResponsibilitiesGreet and assist everyone who walks in the door with eye contact and a smile, ensuring everyone feels welcome and cared forRegister new patients and patients who have fallen out of care either in person or over the phoneGather all documents required for new patient registration, ensuring accurate patient demographics and guarantor information at every patient visitIdentify patients who require program assistance and schedule patients with Care Coordinator Specialist for assessment and program enrollmentAnswer incoming calls within 3-4 rings and make patient calls in a courteous and professional mannerReturn voicemails by the end of the next business daySchedule patient follow-up appointments, confirm upcoming appointments, and reschedule as indicatedEnsure that appropriate insurance is selected for services rendered for the date of the scheduled visitCheck patients in and out for scheduled or walk-in appointmentsEnsure patients are empaneled according to provider of record and keep up to date with the provider's panel managementAssist and encourage patients with signing up for MyChartAnswer MyChart patient messages related to registration and/or appointment schedulingAssist patients using tablets or other devices to obtain demographic information required to establish electronic record as neededRun, review, and demonstrate understanding of insurance eligibilityScan all information pertaining to registration into EHRMonitor and respond to website inquiries requesting new patient informationCollect and turn in Release of Information (ROI) to HIM departmentCollect applicable co-pays and outstanding balances at time of check inKeep track of daily incoming documentation for providersFollow up on no-shows and send out no-show letter as stated on no-show workflowsAdvise Case Manager or EIS Worker when patients indicate need for linkage to internal/external resources (when applicable)Keep supervisor informed of office equipment upkeep/maintenanceComplete appointment confirmation calls for unconfirmed patients 24 hours priorPerform other duties as assignedRequired Skills/AbilitiesAbility to maintain recognized medical industry standards of high quality, client-centered services that are HIPAA compliantProficiency in MS Office applicationsComputer expertise in database inputEffective communication skills, both written and oralExcellent customer service skillsBilingual in Spanish/English, preferredEducation and ExperienceAt least 1 year of experience in medical front office operations preferred – including but not limited to registration process, use of medical terminology, medical insurance, and referral authorizationsPrevious experience working with Electronic Health Records preferredCurrent BLS certification obtained through the American Heart Association or American Red CrossWorking Conditions/Physical RequirementsAbility to lift 24 poundsOperates in an office setting at times and requires frequent times of sitting, standing, repetitive motion and frequent phone calls/conversations #J-18808-Ljbffr DAP Health