Residential Sales Manager

Branch Sales Manager

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

The Branch Sales Manager supports a branch in attaining sales goals and branch revenue objectives. They are responsible for improving the productivity of the assigned group of sales colleagues for residential products and services and provide mentoring and coaching to field sales professionals to maximize performance within their defined market.

Key Performance Indicators

• Customer NPS
• Revenue growth
• Cost control
• Customer retention
• Colleague retention and engagement

Principal Duties and Responsibilities

• Hire, onboard, train, manage & engage team of frontline sales colleagues in designated area
• Support collaboration between Sales and Operations within territory, with the support of Operations to align goals and drive performance.
• Lead weekly meetings with Team to monitor performance, and lead meetings focused on skill development, improving performance, and prioritized topics as needed.
• If needed, provide ongoing technical training on services offered in the assigned territory.
• Facilitate weekly, monthly and quarterly one-on-one debriefs with the team to build more effective communication, to understand training and development needs, and to provide insight for the improvement of sales activity performance.
• Ensure that their team meet or exceed all activity standards for Field Sales Colleague performance (e.g., number of inspections per week), as well as other selected KPIs to meet and exceed sales targets.)
• Set a strong example for their team in areas of personal character, commitment, organization, selling skills, and work habits.
• Monitor progress against revenue objectives; jointly accountable with Operations for APITDA realization.
• Monitor sales start rates through the key relationship with Operational Leadership
• Serve as steward of the RentokilTerminix business model to ensure company programs and initiatives are delivered with excellence at the branch level.
• Monitors, coaches and develops team to provide effective growth and development
• Plan, organize and order any job-related items for new hires
• Works with new hires to evaluate and identify opportunities for improvement in the Field and provide constructive feedback
• Communicate to leader any team training needs for continuous improvement
• Increases unit sales and dollars by implementing, teaching and enforcing company sales practices.
• Works in the field with sales colleagues daily and maintains minimum sales activity requirements.
• Monitors and ensures creative and methodically sound sales programs, proper use of sales materials and inventory of sales materials.
• Sets an excellent management example and quality image

Critical Competencies

• Pest & Termite Acumen (Mastery-Tech/Advanced-Sales)
• Pest & Termite Mgt. Solutions (Advanced)
• Home & Facility Construction Acumen (Foundational)
• Residential Consumer/Customer Segments & Journeys (Advanced-Resi)
• Commercial Customer Verticals, Segments & Journeys (Advanced-Commercial)
• The RTX Way: Sales Process Commercial (Advanced-Commercial)
• The RTX Way: Sales Process Residential (Advanced-Resi)
• EHS/Safety & Compliance (Advanced)
• Systems, Tools & Technology (Advanced)
• Sales Financial, Business Acumen & Budgeting (Advanced)
• Customer Service (Mastery)
• Internal & External Communication (Mastery)
• Selling Skills (Advanced-Tech/Mastery-Sales)
• Attract & Retain Talent (Foundation)
• Train, Coach & Develop (Advanced)
• Lawn & Ornamental Sales process and Understanding (Advanced Market Specific)

Required Qualifications

Knowledge, Skills & Abilities

• Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to perform basic business mathematics and analyze sales data
• Ability to acquire licenses/certificates as required by federal, state or local agencies

Minimum Educational Level/Certifications

• At least one (1) year of Rentokil Terminix experience in designated field with RTX
• High school diploma or GED (preferred)
• Maintain licenses/certificates as required by federal, state, and/or local regulations
• Must posses a valid driver's license from state of residence

Physical Demands/Environmental Conditions

• Moving up to 20 lbs. by lifting, carrying, pushing, pulling, or repositioning objects
• Sitting, climbing, balancing, stooping, kneeling, crouching, and crawling
• Working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways
• Going up and down stairs, ladders, scaffolding, ramps, and poles
• Operating a motor vehicle safely
• Ensuring vehicle and other equipment is maintained and kept clean
• Wearing personal protective equipment, including OSHA-compliant respirators
• Ability to perform detail-oriented activities at distances close to the eyes or within arm's reach
• Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold)
• Flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/week) schedule during peak season

Travel Requirement

• Travel up to 100% of time within assigned territory(s)

Base Pay Range

Yearly: $57,000.00 - $92,000.00

While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes:

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

• 401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.