Service Delivery Technical Project Manager

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.

DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

High Level Overview of Role

Best in class service delivery is critical to DataBank. The Core Services Service Delivery Technical Project Manager (TPM) knows all relevant details associated with deploying customer data center solutions related to space, power, network connectivity, physical security, and containment. Additionally, the Technical Project Manager collaborates with DataBank Construction Project Managers and Engineers to project manage the delivery of large-scale custom solutions for Enterprise or Hyperscale customers. This includes the delivery of custom designed Data Halls, Data Centers, or Data Center Campuses.

TPM team members are responsible for implementing engineering designs of DataBank's colocation products and services for our customers. This includes all aspects of a customer's custom design, ranging from collocation assets to critical Data Center infrastructure. TPMs own on time and on budget performance while assuring the delivery meets engineering and construction design specifications. They do this through end-to-end process & milestone management, budget tracking & reporting, and issue & risk management. An effective TPM will work cross functionally, and the ability to interact with Construction Management, Engineering Teams, Contractors, and Vendors is critical to success. The TPM provides best in class customer experience through verbal and written interaction, providing appropriate status reports that display a clear command of project details.

In addition to the above, the TPM is expected to support and enhance DataBank's award-winning culture.

Responsibilities:

• On site leadership presence, with expectation of travel up to 50% of time to be present on location
• Project Manage a portfolio of large scale, multi-phase projects.
• Deliver projects on time, on budget, and in compliance with DataBank engineering design & standards.
• Provide excellent customer experience
• Performance manage 3rd party vendors and contractors to project expectations, timelines, and budget.
• Proactively and consistently assess project risks and develop relevant mitigation strategies.
• Own issues associated with projects and drive resolution to assure success.
• Assure all systems of record are updated accurately and timely, and complete required administrative activity that allows for successful budget management, project completion, and revenue realization.
• Schedule and lead status calls for customers and internal stakeholders.
• Actively contribute to customer solution design conversations.
• Serve as team representative on cross functional calls related to project activity.

Qualifications and Skills:

• Fundamental project management skills, including the ability to define custom project plans for complex or cross-functional efforts, create and regularly update status reports, effectively lead recurring project calls, track & manage deliverables/risks/issues, track & manage non-recurring cost budget and finances, achieve operational results through leadership/influence/ownership, and accurately maintain systems of record
• PMP preferred but not required
• Ability to manage a portfolio of projects
• Excellent written and verbal communication
• Mastery of all relevant details regarding the deployment of customer fit out solutions related to space, power, network connectivity, physical security, and containment.
• Clear experience with the deployment of Data Center Critical Infrastructure, particularly power and cooling fundamentals.
• Experience with both greenfield new build construction and expansion projects
• Experience managing large scale data center projects (>50 MW)
• Demonstrated ability to manage financial details for projects of significant scale, including experience with common tools such as Procure (or similar software tools).
• Demonstrated ability to successfully manage 3rd party contractors and vendors (including working experience with construction management software like Procore, or similar tools).
• Bachelor's degree in engineering or construction management preferred
• Minimum 5 years relevant Data Center industry experience
• Operational Fundamentals (Ability to drive performance, govern process compliance, hold people accountable, develop, and analyze KPIs, and achieve results)
• Relationship management and development
• Active listening skills
• Ability to manage through change well, adapting as needed
• Cross functional collaboration and teamwork
• Ability to address conflict promptly and diplomatically
• Ability to make informed, responsible decisions while considering team input
• Owner mentality (willing to commit, take responsibility, then be accountable for result)
• Familiarity with common software including, but not limited to MS Office suite, particularly Excel, and AI tools such as Claud