Assistant Service Manager

Harley-Davidson of Scottsdale is growing, and we’re looking for an Assistant Service Manager to join our team. This role is key in creating a customer experience that keeps riders coming back and drives referrals to the dealership. Responsibilities Assist in overseeing daily operations of the service department Help maximize technician productivity and efficiency Monitor quality of work and assist with challenging service jobs when needed Support warranty administration, repair orders, and parts coordination Maintain smooth workflow and communication between departments Lead, coach, and support service department staff Assist with scheduling, task delegation, training, and performance management Deliver exceptional customer service while maintaining professionalism and ethical business practices Continue developing product knowledge and dealership service expertise Qualifications Experience in a motor vehicle dealership service department Strong leadership and communication skills Sales experience in a commission-based retail environment preferred Ability to work in a fast-paced environment and multitask effectively Passion for customer service and team development Physical Requirements & Work Environment Standing and walking for extended periods Occasional lifting and balancing of heavy motorcycles Exposure to loud noise, chemicals, and outdoor conditions during events and dealership activities If Harley-Davidson of Scottsdale sounds like a shop you’d like to be a part of, apply now or forward your resume to View email address on click.appcast.io. Please no phone calls. Equal Opportunity Employer. #J-18808-Ljbffr