Collections and Billing Specialist

Job Description

Job Description

Collections Specialist

Location: Stuart, FL 34997

Job Type: Full-Time

Pay: $23.00/hour

Schedule: Monday–Friday

About the Role

We are seeking a Collections Specialist with a strong background in commercial collections and excellent customer communication skills. This position will be responsible for managing customer accounts, following up on past-due balances, resolving billing discrepancies, and supporting collection efforts in a high-volume, fast-paced environment.

The ideal candidate is organized, detail-oriented, and comfortable managing a large workload while prioritizing tasks effectively. Basic proficiency in Microsoft Excel is required, including the ability to work with spreadsheets, filter and sort data, and generate basic reports.

The successful candidate will also demonstrate strong professionalism, problem-solving skills, and the ability to work independently while maintaining positive relationships with customers and internal teams.

Key Responsibilities

• Review customer accounts and identify delinquent accounts requiring collection efforts.
• Contact customers by phone regarding past-due invoices and outstanding balances.
• Verify the accuracy of charges and research discrepancies or errors on customer accounts.
• Communicate professionally with customers to resolve billing and payment issues.
• Review payment history, purchasing activity, account information, and available financial data to assess account status and collection risk.
• Monitor A/R aging, aging buckets, DSO, and A/R trends.
• Recommend appropriate collection actions based on account history, payment activity, and available financial information.
• Maintain accurate records of collection activity, customer communications, account status, and actions taken.
• Create and maintain databases related to collection activities.
• Prepare basic reports summarizing account activity, findings, and collection actions.
• Research account issues and provide recommendations to management when appropriate.
• Use Microsoft Excel to organize, filter, sort, and analyze account information and generate basic reports.
• Manage a high volume of customer accounts while prioritizing tasks and meeting deadlines.
• Collaborate with internal departments to resolve account and payment issues.
• Support the development and improvement of credit and collections processes and procedures.

Qualifications

• High school diploma or GED required.
• 3–5 years of professional collections experience.
• Strong background in commercial/B2B collections preferred.
• Previous Accounts Receivable experience preferred.
• Basic proficiency in Microsoft Excel, including spreadsheets, sorting, filtering, and basic reporting.
• Proficiency with Microsoft Outlook.
• Experience with JDE or another accounting/ERP system preferred.
• Understanding of DSO, aging buckets, and A/R trends.
• Excellent customer communication and interpersonal skills.
• Strong attention to detail and accuracy.

Preferred Experience

• Two or more years of B2B/commercial collections experience.
• Experience working with medium-to-large corporations.
• Experience with franchise organizations and parent/child account structures.
• Previous A/R experience.
• Experience with credit analysis or financial account review.
• Experience using accounting, ERP, or A/R management systems.

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