Operations Lead

Job Title: Operations Lead (Photobooths) Location: Chatsworth (Los Angeles area) Department: Field Operations Compensation: $28/hour (Full-time, ~40 hrs/week) Schedule: Flexible schedule with weekend availability required About Us Join the team behind the nation’s most iconic photobooths. At Majestic Photobooth, we bring people together and amplify brands, venues, and events through unforgettable photo experiences. From luxury brand activations to long-term venue installations across the country, we fuse technology, design, and nostalgia to create moments worth remembering. We’re a team of makers, designers and problem-solvers focused on creating work that connects people and stands out in any space. We build every booth with care, craftsmanship and creativity. The Role We’re hiring two Field Operations Associate in Chatsworth (LA), CA to support our booming event and venue footprint. As a Field Ops Associate, you’ll be the hands-on pro who sets up photobooths at events, keeps equipment running smoothly, supports guests onsite, and represents our brand with professionalism and great energy. This is a people-facing, tech-forward role perfect for someone who enjoys problem-solving, customer interaction, and working behind the scenes at events across the city. You’ll report directly to the Director of Operations and collaborate closely with our Support, Design, and Event Operations teams. What You’ll Own Event Setup & Breakdown Transport, load in, and assemble photobooths and branded panels Ensure all equipment is installed securely, powered correctly, and configured to event specifications Tear down, pack, and return equipment safely and efficiently post-event Technical Operation Power on, test, and operate booth hardware (camera, computer, printer) Navigate and operate booth software (photo capture, filters, brand assets) Troubleshoot real-time issues like Wi-Fi drops, printer jams, and hardware errors Guest Interaction & Experience Greet guests and guide them through the photobooth experience Keep a casual, helpful presence on the floor to ensure everything runs smoothly Create a fun and welcoming environment that reflects Majestic’s positive energy Equipment Maintenance & Upkeep Perform pre-event checks to confirm everything is clean, functional, and ready to go Track and restock booth essentials (paper, ink, cables, backup supplies) Flag equipment that needs repairs or deeper support Brand Representation Maintain a polished, on-brand booth presentation at every event Interact with clients and guests in a courteous, knowledgeable, professional manner Embody Majestic’s values and serve as an ambassador onsite Event Reporting & Feedback Submit post-event reports on technical issues, supply usage, and guest feedback Surface recurring issues or improvement areas to help optimize operations Support the continuous improvement of our field systems and processes Other duties and special projects as assigned — we’re a fast-growing team, and ownership is part of the job. You Might Be a Great Fit If… You’re comfortable solving problems on the fly and staying calm under pressure You enjoy interacting with guests and helping create a fun event atmosphere You’re reliable, punctual, and take pride in delivering great work from start to finish You’re tech-savvy and comfortable troubleshooting gadgets, software, or Wi-Fi You like staying organized and making sure every detail is set before guests arrive You have a friendly, positive vibe — because smiles really are contagious You’re physically able to lift and transport equipment (typically 40–50 lbs) You have reliable transportation and are open to weekend or late-night events What We’re Looking For Key Responsibilities: Deliver and set up photobooths for events and long-term placements within your region. Engage with and assist customers with photobooth activations. Respond promptly to service tickets, resolving booth issues efficiently. Perform regular maintenance tasks, including paper and ink replenishment and general booth upkeep. Coordinate closely with the support team to document procedures, improve troubleshooting guides, and streamline maintenance workflows. Actively participate in weekly meetings with your supervisor and operations team. Maintain cleanliness, organization, and safety of work areas and company equipment. Provide proactive feedback to management on ways to improve processes, efficiency, and service quality. Qualifications: Excellent customer service and interpersonal communication skills 1 to 3 years experience in field service, event operations, or hospitality industry Exceptional problem-solving and analytical abilities Strong organizational and time-management skills Ability to manage multiple tasks simultaneously Detail-oriented in performing equipment servicing and maintenance Ability to stand for extended periods of time Additional Requirements Ability to lift 75lbs without assistance. Driver’s License: Valid driver’s license and clean driving record, as the job involves traveling to various locations. Availability for flexible scheduling, including nights and weekends Why Work at Majestic? We’re building the nation’s most iconic photobooth brand — and that takes a team that believes in: Better Every Day: improving step by step Find the Root: solving problems at the source Own It: taking responsibility and following through Smiles Are Contagious: bringing positive energy to every event Make It Majestic: going beyond “good” to deliver unforgettable experiences As a Field Tech, you’ll be part of the front-line team that makes the magic happen. You’ll get hands-on experience with our technology, support major brand events, and directly influence the customer experience. What we offer: $28/hour Opportunities for increased responsibility and future growth Flexible scheduling Paid training Fun, high-energy work environments Unlimited photobooth moments (and the best party stories) Health Insurance (full-time) Growth Potential This role is an essential part of Field Operations and can evolve into paths such as: Event Lead / Senior Field Tech Field Operations Supervisor Technical Support Specialist Venue Operations Coordinator Event Production Manager We value internal growth — if you bring ownership and initiative, we’ll help you build a future here. How We Work We believe in working with intention, positivity, and pride. Whether you’re troubleshooting a printer jam or helping a guest capture the perfect shot, you’re part of creating moments people treasure. If you love solving problems, making people smile, and bringing events to life, you’ll feel right at home at Majestic. Next Steps We love putting faces to names — and photobooths are kind of our thing. #J-18808-Ljbffr