Associate Account Manager

Description

The Best Teams are Created and Maintained Here.

Job Summary

• The Associate Account Manager (AAM) serves as the primary contact for BrightView clients. This role builds and sustains long-term relationships, focusing on both client retention and ancillary sales. The Associate Account Manager works with clients within the Senior Account Manager’s portfolio.

Duties and Responsibilities:

• Develop and maintain long-term relationships with customers

• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met

• Lead and facilitate or assist in the resolution of customer problems or concerns

• Proactively present site enhancement ideas to existing customers

• Ensure renewals of each assigned account within the customer portfolio

• Identify and pursue opportunities to sell ancillary services

• Generate referrals from existing client base and communicate with Business Developer

• Develop accurate estimates and takeoffs for both new and existing clients as needed

• Manage service delivery to the specified scope of work

• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services

• Participate in branch meetings and assist the Senior Account Manager in overall leadership of the client service team

• Maintain satisfactory accounts receivable levels

• Coordinate with the Branch Administrator to ensure branch databases are consistently updated with current client information

• Perform additional duties as assigned by the Branch Manager

Education and Experience:

• Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry

• 1 year of supervisory experience in the landscape or service industry

Physical Demands/Requirements:

• Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools

• Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time

• Customarily and regularly spends more than half of the time working away from BrightView’s places of business, walking job sites, selling and obtaining orders or contracts for BrightView’s services

• Ability to travel by car, train, and plane

• Position needs to be able to traverse uneven grounds and walk on jobsites with clients and the branch team for periods of time up to 4 hours

• Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur

Work Environment:

• Works both indoors and outdoors; attends branch stretch and flex 3-4 days per week

• Field-based position, a combination of office and customer-facing

BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.

This job description is subject to change at any time.

BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process .

It’s Not Just a Team. It’s One BrightView.