Field Service Technician

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team! We are currently hiring for a Field Service Technician. What you will do in the position: Field Test Planning Works collaboratively with the Product Management and Engineering teams to define and create product field test strategy and plan for new product assessments This collaborative effort includes but is not limited to, defining the number of test stores needed and the store characteristics needed to test the product thoroughly; identification of actual stores to test; definition of testing criteria and definition of success Product Approval and Field Testing Coordinates and confirms installation dates with Product Management based on equipment availability and project schedules per associated Product Management and Engineering teams Escalates any issues with acquiring the test equipment to ENG/PM/Service Leadership Installs test equipment into locations determined by Product team Regularly visits locations with test equipment to check on functionality, training needs of staff, and to document issues into the Engineering/Product Management system of choice Assist Technical Support to diagnose and resolve technical issues at test locations, on the telephone, via email, or onsite as needed Technical Support and Troubleshooting Ensures that we secure HME intellectual property and that it is not disclosed to Installers or Dealers that are not authorized Works with Engineering and Product team on test store issues to assist with resolving them Performs all other job duties as assigned. What you will need to succeed: Qualifications Strong customer service skills Expert skill level diagnosing and resolving technical issues for HME equipment Strong verbal and written communication skills Strong data analysis skills Positive, poised, professional, and helpful presence Ability to install and maintain equipment in a QSR environment including drilling, cable and hardware installation Requires ability to connect and diagnose top level network components Experience Minimum 2 years related field experience Travel Based out of Carlsbad corporate office, works on-site, remotely and at customer test locations regularly. Travel 5-10%. The posted pay range, $25.73 - $34.28 per hour, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 10 pounds, 50 pounds with assistance. #J-18808-Ljbffr