Assistant Manager, Retail Ops & Guest Experience

Job Description Join our dynamic team as a Level 1 Assistant Manager in Ocoee, United States! We're looking for an enthusiastic and self-motivated individual to support our store operations and contribute to our success. As a Level 1 Assistant Manager, you'll play a crucial role in maintaining a high-performing, customer-focused environment. Assist in overseeing daily store operations and ensure smooth functioning Support the store manager in achieving sales targets and key performance indicators Help manage and motivate team members to deliver exceptional customer service Participate in inventory management and stock control processes Contribute to creating and maintaining a positive work environment Assist in training and developing new team members Ensure compliance with company policies and procedures Handle customer inquiries and resolve issues professionally and efficiently Support promotional activities and visual merchandising efforts Assist in scheduling and workforce management Qualifications: Qualifications Proven self-motivation and ability to take initiative Experience in running or assisting with high-volume store operations Strong leadership skills with the ability to inspire and motivate team members Excellent communication and interpersonal skills Demonstrated problem-solving abilities and decision-making skills Basic understanding of business operations and retail management principles Customer service orientation with a passion for delivering exceptional experiences Strong time management skills and ability to prioritize tasks effectively Flexibility to work varying shifts, including evenings, weekends, and holidays Ability to thrive in a fast-paced, dynamic retail environment Proficiency in basic computer skills and point-of-sale systems High school diploma or equivalent (preferred) Previous retail experience (preferred) Additional Information PHYSICAL REQUIREMENTS , including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48". Walking

• For short distances for short durations
• Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Sitting Paperwork is normally completed in an office at a desk or table Lifting

• Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
• Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
• Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

• Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
• Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
• Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
• During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

Pushing

• To move trays which are placed on dollies.
• A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.
• Trays may also be pulled.

Climbing

• Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
• During delivery of product, navigation of five or more flights of stairs may be required.

Stooping/Bending

• Forward bending at the waist is necessary at the pizza assembly station.
• Toe room is present, but workers are unable to flex their knees while standing at this station.
• Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
• Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching

• Reaching is performed continuously; up, down and forward.
• Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
• Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
• Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Driving · Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift. Hand Tasks

• Eye-hand coordination is essential. Use of hands is continuous during the day.
• Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.
• Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
• Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
• Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. Driving Specific Job Duties

• Deliver product by car and then to door of customer.
• Deliver flyers and door hangers.

Requires

• Valid driver's license with safe driving record meeting company standards.
• Access to insured vehicle which can be used for delivery.

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