Call Center Representative

We’re searching for an energetic, people-first Call Center Representative to join our team! If you enjoy helping others, solving problems, and making someone's day a little easier, this could be the perfect fit for you. Every call is an opportunity to create a positive experience for our members while working alongside a supportive team that values collaboration, growth, and great service. As a full-time, in-office team member, you'll connect with members by phone, answer questions, provide solutions, and help deliver the outstanding service our members count on every day. What You'll Do: Be the friendly voice our members can rely on by handling inbound and outbound calls Help resolve questions and concerns with professionalism, empathy, and efficiency Update and maintain accurate member information in internal systems Identify member needs and provide helpful solutions and guidance Work closely with teammates to improve processes and create exceptional member experiences Use bilingual or multilingual skills, if applicable, to better support our diverse membership What We're Looking For: Previous call center or customer service experience preferred Strong communication and people skills Proficient with computers including Microsoft Office, data entry and multitasking Outbound calling experience is a plus Positive attitude with the ability to work both independently and as part of a team Someone who enjoys helping people and thrives in a team-oriented environment Schedule: Full-time, in-office position Monday through Friday 8-hour shifts (start times may vary) No weekends or holidays - enjoy your evenings and weekends off! Benefits & Perks: 401(k) Medical, dental, and vision insurance Paid time off Paid sick time Paid Holidays On-the-job training and growth opportunities #J-18808-Ljbffr