Customer Service Representative / Team Support

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

** This is a long-term posting that will remain open until filled. 

Customer Service Representative is responsible for maintaining a high standard of customer service by answering all incoming phone calls and assisting the customer or directing those customers to the appropriate department.  

• Answer all incoming calls by the second ring 
• Thoroughly vet and route incoming calls in a timely manner to appropriate staff members. 
• When staff members aren’t available to take their phone calls always give the caller a choice of leaving voice mail or a message.
• Contact proper team members with immediate customer concerns. If sensing a customer is becoming upset with a staff member or situation, notify the department manager then the general manager. 
• Maintain customer database. 
• Take customer payments 
• Email customer invoices or receipts 
• Assist with simple on call messages of cancelations, payments, receipts or estimates 
• Answer simple customer questions 
• Assist with scheduling customers for maintenance on their HVAC equipment with the appropriate Technician.  
• Maintains these agreements by inputting new or renewed memberships correctly, auditing each account for accuracy and making corrections when necessary
• Assist team members with simple tasks
• Needs to have great attention to detail
• Needs to possess strong organizational skills
• Proficient at multi-tasking
• Above Average computer skills
• Needs strong verbal and written communication skills
• Strong Team orientation
• Other projects or duties as assigned 

Experience with Service Titan a PLUS!