Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Health insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

BOUT OUR AGENCY:
Our agency opened in 2010 and has grown into a high-performing team across two locations. Our office culture is energetic, supportive, and growth-driven. I’m passionate about developing team members and helping them achieve their goals. We’re looking for someone who is outgoing, proactive, and not afraid to ask questions - someone who is positive, coachable, and goal-oriented, with strong communication skills and a desire to grow both personally and professionally.

ROLE DESCRIPTION:
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Bi-Lingual in Spanish/English is preferred.