Personal Lines Account Manager

Overview Woodland Hills, California, United States The Personal Lines Account Manager is responsible for meeting the insurance needs of our clients while delivering exceptional service. This role focuses on maintaining and growing our personal lines book of business by providing prompt, accurate, and professional support to clients, producers, and carriers. Essential Functions Provide exceptional, timely customer service and support to clients through phone and email. Support clients in securing, maintaining, and growing their personal accounts, while identifying opportunities for cross‑selling. Handle all aspects of the renewal process: gather necessary details, verify application accuracy, ensure coverage meets client needs, and address any issues with practical solutions. Check policies/endorsements for accuracy. Build strong, trusting relationships with clients through open communication, professionalism, and problem‑solving. Assess quotes, negotiate conditions and pricing, and guide clients toward the most suitable coverage for their needs. Stay current in the industry by participating in continuing education and training. Competencies & Qualifications Strong client service skills to retain and grow a loyal customer base. Ability to work in a fast‑paced, evolving insurance environment. Excellent multitasking and problem‑solving skills. Team‑oriented mindset with a desire to grow alongside the agency. Prompt and professional communication with clients. Experience with California carriers. Education & Experience 2+ years of Personal Lines experience in an agency setting preferred. Proficiency in MS Office. Experience with Applied Systems EPIC preferred. Familiarity with Mercury Insurance is a plus. Pay Transparency Range $65,000 - $80,000 USD Disclaimer While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary. Equal Employment Opportunity (EEO) FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law. Benefits FRP offers a comprehensive range of health‑related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays! #J-18808-Ljbffr