Front Desk Supervisor

Front Desk Supervisor

We are looking for associates and leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As the front desk supervisor, you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles! Previous Front Desk Supervisor experience is required. Marriott experience is preferred.

Role Responsibilities:

• Prepare schedule on a weekly basis for Front Desk and Van Driver positions.
• Be knowledgeable in all shifts.
• Be available to cover any shift, including overnight, when an associate calls off, sometimes with little notice.
• Assist with shuttle transportation when needed.
• Participate in the Manager-on-Duty rotation.
• Process Accounts Payable, Receivable, and end of period documents.
• Order supplies as needed.
• Interview and train new associates.
• Ensure all associates are familiar with hotel brand standards and loyalty programs.
• Prepare for annual Brand Standard Audit and company internal audit.
• Coordinate with Sales team regarding groups and meetings.
• Achieve company-established success rate in Loyalty Enrollments.
• Be familiar with Food & Beverage department and assist when necessary.
• Be able to communicate efficiently & effectively, both verbal and written.
• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handles special requests.
• Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations.