Senior Commercial Lines Account Manager

Job Description

Job Description

Job Title: Commercial Lines Account Executive | Team Lead | Independent Retail Agency
Salary: $90,000 - $110,000 plus comprehensive health benefits
Location:  West Richmond, VA

Job Summary:
Join our dynamic insurance team as a Commercial Lines Account Executive or Client Relationship Manager. In this pivotal role, you will serve as the primary contact for Producer-assigned accounts, managing a mid-market book of business and leading a dedicated service team to drive client satisfaction and business growth.

Key Responsibilities:

• Client Services: Manage client relationships and services independently with minimal oversight.
• Team Leadership: Direct a service team, ensuring high-quality management of a mid-market book of business.
• Client Engagement: Actively participate in client interviews and respond to RFPs to ensure strong engagement.
• Renewal Management: Analyze and present renewal options, advocate for renewal business, and promote additional coverage lines.
• Promotion: Utilize tailored Producer Service Proposals to promote agency services.
• Expert Analysis: Offer expert analysis and recommendations to enhance clients’ coverage plans.
• Carrier Selection: Strategically select carriers, negotiate terms, and manage premium setups.
• Client Support: Address client inquiries and resolve issues related to benefits and claims.
• Contract Management: Review and verify accuracy in client coverage contracts and amendments.
• Vendor Negotiation: Negotiate and manage contracts with third-party vendors.
• Team Oversight: Provide leadership and support to ensure team collaboration and high performance.

Qualifications:

• Education: Bachelor’s degree or equivalent combination of education and experience.
• Experience: Minimum of 5-7 years in the insurance industry.
• Certifications: Professional designations such as CIC, CISR, CSRM, AAI preferred.

Skills:

• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Effective time management and organizational skills.
• Team-oriented with a strong capacity for leadership.
• Proficient in Microsoft Office Suite and industry-related software (AMS360, EPIC).