Regional Account Manager

At Royal Cup, we embody a winning spirit that extends far beyond friendly competitions and games. We believe in achieving victory in everything we do, and as a united team, we know there is not a challenge we can't conquer. While luck may play a small role, true success comes from having a clear vision, a strong mission, and unwavering standards. These foundational elements lie at the heart of our employees' ongoing experience as valued “Cuppers.” Our vision is to become the Chosen Partner to Customers Nationwide, establishing ourselves as the proven industry leader in sourcing, roasting, blending, and distributing exceptional coffee, tea, and affiliated beverages. To accomplish this, we hold ourselves accountable to a set of industry-leading standards that revolve around enhancing our customers' experiences and driving operational excellence. We can’t accomplish this without a dedicated team across the nation who are committed to living out our standards each day. Our standards are what set us apart. They guide our actions, shape our culture, and fuel our success. One Team, One Cup: Respect for one another, our customers, and our prospects. No Silos, each of us working together for the good of the whole. VICTORS, Not Victims: Challenges are opportunities in disguise. We are problem solvers who approach obstacles with optimism, turning them into steppingstones for growth and success. AS IF: All change happens by the “As If” principle. We act, speak, and think “as if” until we become the embodiment of our vision. Patience, Fortitude, and Resiliency: We have the patience to stay on our path and tolerate obstacles until we get the desired outcome, the fortitude to answer why we do what we do, and the resiliency to bounce back from setbacks. Nitty Gritty: We maintain an unwavering focus on the tasks at hand, ensuring that what needs to be accomplished today aligns with our longer-term objectives. Match Me!: A byproduct of all of our other standards. It is bringing the best version of ourselves to work each day, embodying our standards, and holding everyone around us accountable to them. Join us, embrace our winning mindset, and embark on a fulfilling career that will leave an indelible mark on our industry and the lives of our customers. Together, we will redefine what it means to be the best. One Team, One Cup! Benefits at Royal Cup We want our benefits to work for you. Employee and Family Wellness Health, Dental, and Vision plans are available to help keep you and your family healthy and happy! Employee Assistance Program For the times when things just “aren’t right” - help is available to you and your family. Disability Coverage Whether for a short period or for a long period, we make sure you have coverage. Life Insurance Company-paid life insurance is provided for all employees. Optional term life coverage and Accidental Death & Dismemberment amounts are available as well. Retirement Savings Employee 401(k) participation with annual Company matching contributions will help prepare you for future retirement! Tuition Reimbursement We want to support your higher education goals! Paid Vacations and Holidays We believe our employees need to relax, rejuvenate, and get ready to re-engage. Flexible Spending Account Plan The FSA Plan allows you to save significant amounts on your medical (includes dental and vision) expenses and dependent care expenses. Other Benefits Smoking cessation program (free to employees and family), Jury duty leave, military service leave, and paid funeral leave, Uniforms are provided for certain positions, Discounts on employee purchases The Royal Cup, Inc. Health Insurance Plan provides these links to access machine readable files as required by the Transparency in Coverage Rule. The files include negotiated service rates and out-of-network allowed amounts. The files are formatted to allow researchers, regulators, and application developers to access and analyze healthcare pricing data more easily. Contact, Human Resources, View email address on click.appcast.io if you encounter technical issues with the links. With a combination of perks, benefits, social activities, and learning opportunities, we invest every day in our most important asset: our people. Position: Regional Account Manager Location: North Charleston, SC Job Id: 973 # of Openings: 1 Job Title: Regional Account Manager Reports To: Regional Sales Director Location: This position is open to candidates residing in or near Charleston, South Carolina ABOUT THE ROLE: We're looking for a Regional Account Manager to retain and grow an assigned book of existing customers across Healthcare, Senior Living, Food & Beverage, and Hospitality. This is a dedicated, in-market role built for someone who thrives on deepening relationships that are already in place. You'll spend your time with the people who control purchasing at your accounts, using data to spot opportunities and turning those opportunities into real, measurable growth across our combined product portfolio. WHAT YOU'LL DO: Be in market with your accounts regularly, maintaining consistent in-person presence with the buyers, GMs, and F&B decision-makers who control purchasing Engage the right stakeholders at each account, understanding who influences and who decides, and directing your energy accordingly Drive SKU expansion across our full combined portfolio, including coffee, tea, mixes/spices, and allied products, using Power BI to proactively identify SKU gaps and opportunities Use customer-facing materials, innovation concepts, seasonal offerings, and product tools to lead structured growth conversations Develop and execute account growth plans that identify upsell, cross-sell, and wallet-share opportunities Present new products and innovation ideas in the context of each customer's business, positioning Royal Cup and Farmer Brothers as a beverage and menu partner WHAT SUCCESS LOOKS LIKE: Consistently meeting SKU penetration and gross profit targets across your book of business Retaining and growing the accounts you manage year over year Growing average gross profit per account through SKU expansion Increasing upsell and cross-sell penetration across your accounts Deepening our combined portfolio's presence within every account you manage WHAT YOU'LL NEED: Bachelor's degree in business administration or a related field, or equivalent combined education and account management experience 2-4 years of experience in account management, sales, or a related role, with a track record of retaining and growing customer relationships Proficiency in Power BI or similar data/reporting tools Proficiency in MS Office and basic IT skills Excellent communication and consultative selling skills, both written and verbal Willingness and ability to travel across an assigned territory, including overnight travel for meetings, trade shows, and training A valid driver's license and personal auto insurance as required by state law NICE TO HAVE: Prior account management experience in the food & beverage industry Experience with C4C or a similar CRM platform GOOD TO KNOW: Because this role involves regular vehicular travel, it's considered safety-sensitive. Candidates must pass a pre-employment drug screen, background check, and motor vehicle records check. This role also requires the ability to walk and stand for extended periods while visiting customer locations, to safely operate a motor vehicle and travel by air, and to lift up to 15 pounds with or without assistance. WHO WE ARE: Royal Cup, Inc. is the proven leader in sourcing, roasting, blending, and distributing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices, and commuters across the country. We are a family-owned business rooted in a longstanding tradition of coffee roasting excellence that takes pride in our unparalleled dedication to customer care. We are a large, privately held national importer, roaster, and distributor of coffees, teas, and related products that have been in business for more than 125 years. Royal Cup, Inc. currently provides products, equipment, and service to restaurants, hotels, convenience stores, businesses, and individuals throughout the United States, and we are growing! At Royal Cup, Inc. having a customer-centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer-centric focus results in actions we live by that not only retain our current customer base but grow our presence with new, high-impact accounts across the country based on exceptional products and service. We believe serving our customers well, serves us well. We are results-oriented and strive to not only retain our current customer base but grow our presence with new, high-impact accounts across the country by offering exceptional products and service. Royal Cup Coffee and Tea strives to be sustainably minded and a good corporate steward in all business endeavors. It is also what others expect of us – our employees, our customers and vendors, and the coffee and tea industry we help represent. This mindset permeates the actions we take today for tomorrow. BENEFITS: Royal Cup Coffee offers a competitive compensation plan and a comprehensive benefits program. On top of being a part of a well‑caffeinated team, the benefits program includes healthcare, dental, vision, 401(k), company-paid life and disability insurance, Flexible Spending Account plan, select tuition reimbursement, paid parental leave, remote work opportunities, paid holidays, and vacation time. We also provide ongoing training that is designed to provide maximum success for our employees. Royal Cup is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status. For individuals with disabilities who would like to request an accommodation, please contact us at View phone number on click.appcast.io. Discover how we combine our expertise in product, equipment, distribution & service to create a customized beverage solution that is right for your company. Over the past 100 years, Royal Cup has grown from its small, hometown roots to become a major importer, roaster and distributor of premium coffees and teas. #J-18808-Ljbffr Royal Cup, Inc.