Customer Service Representative

Customer Service Representative

Are you passionate about helping customers and creating exceptional service experiences? We are seeking a Customer Service Representative who thrives in a fast-paced environment and enjoys building strong relationships with customers. In this role, you'll serve as a trusted point of contact for house accounts, phone inquiries, and walk-in customers, ensuring every interaction is handled with professionalism, accuracy, and care. The ideal candidate is a proactive problem-solver who is committed to customer satisfaction, supports sales growth, and takes pride in delivering service that keeps customers coming back.

Best-in-Class Benefits and Culture:

Our client values their employees' time and effort. Their competitive compensation, depending on experience, and an extensive benefits package, enhances their commitment to your success. Our client's benefits package includes:

• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security: Life and disability insurance for added protection
• Flexible financial options: Health savings and flexible spending accounts offered
• Well-being and work-life balance: Paid time off, flexible schedule, and remote work choices provided

Plus, they work to maintain the best possible environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative environment where everyone feels encouraged to contribute to their processes, decisions, planning, and culture.

To thrive/succeed as the Customer Service Representative, you should have:

• Minimum of 1 year of experience in customer-facing service, sales, retail, or a related role, with a strong focus on building positive client relationships.
• Excellent communication and interpersonal skills, with a commitment to delivering exceptional customer service and creating memorable customer experiences.
• Ability to multitask, stay organized, and perform effectively in a fast-paced environment while managing competing priorities.
• Proactive sales mindset with the confidence and willingness to conduct outbound customer outreach and relationship-building activities.
• Floral industry experience preferred, along with familiarity with CRM systems, Point of Sale (POS) software, Microsoft Office applications, and the ability to work comfortably in and out of refrigerated areas.

Your responsibilities as the Customer Service Representative will include:

• Deliver exceptional customer service to house accounts and walk-in customers by responding to inquiries, resolving issues, and ensuring a positive customer experience.
• Process customer orders, transactions, and purchases accurately while identifying opportunities to promote additional products, services, or quantity discounts.
• Build and maintain strong customer relationships to encourage loyalty, repeat business, and long-term satisfaction.
• Maintain accurate customer account information, transaction records, and related documentation within the CRM and other business systems.
• Gather and communicate customer feedback to support continuous improvement efforts and collaborate with branch and sales teams to enhance the overall customer experience.

If you're passionate about creating exceptional customer experiences and building lasting relationships, we'd love to hear from you. Apply today and join a team where your service, sales, and communication skills can make a meaningful impact every day.

Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We will consider qualified applicants with criminal histories for employment.