Mitigation Manager

Benefits: 401(k) 401(k) matching Company car Competitive salary Dental insurance Free food & snacks Health insurance Paid time off Vision insurance Mitigation Manager - Position Overview The Mitigation Manager leads field production operations and is responsible for the successful execution of residential and commercial restoration projects. This role oversees daily job activities, supervises technicians, ensures quality and safety standards are met, and serves as a key point of contact for customers and insurance partners. The Mitigation Manager plays a critical role in job scoping, documentation, monitoring, and estimating. This position requires strong technical restoration knowledge, leadership capability, and excellent customer service skills to guide clients through challenging situations with professionalism and empathy. You will make a direct impact—helping property owners recover from loss while helping our company grow and succeed. Key Responsibilities Lead and oversee mitigation operations on residential and commercial jobs Retrieve work orders, plan routes, and ensure trucks are properly stocked with required equipment and materials Supervise technicians and subcontractors, ensuring work is completed to company standards, timelines, and budgets Perform job scoping, inspections, and daily monitoring of active losses Maintain quality control and conduct post-completion quality assurance inspections Prepare and review job documentation, including notes, photos, and reports, in accordance with company and insurance requirements Communicate job progress, findings, and expectations clearly with customers, adjusters, and internal team members Explain the drying and restoration process and outline next steps to customers using company-approved materials Create and manage mitigation estimates in Xactimate in accordance with carrier guidelines and IICRC standards Track labor, equipment, and materials used and communicate all billable events Obtain customer approvals and signatures and request payments when applicable Collaborate with Project Managers and Estimators on job scope and execution Assist in training and mentoring new technicians and operations team members Participate in on-call rotation as required Qualifications & Requirements Strong knowledge of the insurance restoration and/or construction industry Prior experience leading teams of two or more #J-18808-Ljbffr ServiceMaster Restore 7622 - Gilbert