Assistant Property Manager

JOB SUMMARY The ASSISTANT COMMUNITY MANAGER is to assist the Community Manager in effectively managing the assigned property. In the manager’s absence, the ASSISTANT COMMUNITY MANAGER will assume all responsibilities associated with accomplishing the property objectives as set forth by the property supervisor and property owner. Additionally, the ASSISTANT COMMUNITY MANAGER is directly responsible for maintaining daily, weekly, and monthly reports including accurate reporting of rents and deposits received. DUTIES AND RESPONSIBILITIES Conduct all business in accordance with Company Policies and Procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act and all other laws pertaining to apartments. INCOME COLLECTION Maintain accurate resident records; update on a daily basis all rents, deposits and application fees received by residents and applicants. Issue appropriate notices when necessary (e.g., late payments, eviction notices, returned check memos). Deposit all monies prior to bank close each day. RESIDENT RELATIONS Maintain a positive customer relations attitude. Physically inspect the property when on grounds, pick up litter, and report any service needs to maintenance staff. Inspect move‑ins, move‑outs, and vacancies when requested. Delegate inspections or inspect with resident all move‑in/move‑outs. MARKETING Must be knowledgeable of all phases of leasing and resident retention. Work with lease renewals each month. Greets prospective clients, shows property and performs leasing duties as necessary. Answers and handles incoming phone calls from prospective new residents, current residents, vendors/suppliers, etc. Maintain awareness of local market conditions and trends; contribute ideas to manager for marketing property and improving resident satisfaction. Conduct outreach marketing weekly or as assigned by Community Manager. ADMINISTRATIVE Update required reports concerning move‑out notices, activity, etc., on a daily basis and provide information to the manager. Organize and file all applicable reports, leases and paperwork. Process move‑ins and move‑outs. Process all sure deposits. Accept service requests from residents and route to maintenance for prompt processing. Conduct service follow‑up with resident when work is completed. GENERAL Perform any additional duties assigned by Community Manager or Property Supervisor. WORK HOURS 40 hours per week that may include holidays or weekends. Overtime must be approved by the supervisor prior to working over 40 hours. WORKING ENVIRONMENT Indoors (66% to 100% of the time); frequently outdoors, all conditions (33% to 66% of the time); occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. (Less than 10% of the time). QUALIFICATIONS Position requires at least one year experience in property management. Must have basic computer knowledge. PHYSICAL REQUIREMENTS Stand and walk or sit alternatively depending on specific needs of the day; estimate 50% of time on feet and 50% sitting at desk. Have frequent need (33% to 66% of the time) to perform physical activities: Bend/stoop/squat – pick up litter, filing. Climb stairs – show and inspect property. Push and pull – inspect and show property, open and close doors, cabinets. Reach above shoulders – inspect property, store/receive supplies or packages. Constant need to (66% to 100% of the time) perform the following activities: Writing/typing – corporate, inter‑office, resident communications. Grasping/turning – telephone, doorknob usage. Finger dexterity – operation of office equipment. Lifting/carrying (paperwork, deliveries, files, miscellaneous): Over 25 lbs. – rare need (less than 1% of the time). 20–25 lbs. – occasional need (1% to 33% of the time). Less than 20 lbs. – frequent need (33% to 66% of the time). Under 10 lbs. – constant need (66% to 100% of the time). VISION REQUIREMENTS Constant need (66% to 100% of the time) to complete forms, read and review reports, wide variety of correspondence, view computer screen. Frequent need to see small details and computer screens. Frequent need (33% to 66% of the time) to see things clearly beyond arm’s reach – inspecting property, neighborhood surveys. HEARING REQUIREMENTS Constant need (66% to 100% of the time) to communicate over the telephone and in person with vendors, corporate office staff, residents and prospects. SPEAKING REQUIREMENTS Constant need (66% to 100% of the time) to communicate over the telephone and in person. DRIVING REQUIREMENTS Frequent need (33% to 66% of the time) to utilize personal transportation to inspect apartments, property and surrounding neighborhood, make trips to the bank and courthouse. Must have a valid driver’s license and automobile insurance. Must be able to properly operate a golf cart. #J-18808-Ljbffr