IT Technician

Job Summary

We are seeking an IT Technician for a contract opportunity supporting technology operations in a government and public sector environment in West Palm Beach, FL. This role is a strong fit for a hands-on desktop support or help desk professional who enjoys troubleshooting technical issues, supporting end users, and providing dependable onsite IT service.

The IT Technician will work from the main office and travel to additional locations throughout Palm Beach County as needed. This opportunity offers exposure to a variety of desktop support, hardware, software, printer, peripheral, and connectivity needs in a stable, service-focused environment.

Candidates can expect supportive leadership, collaborative team interaction, and the chance to strengthen field support experience while making a direct impact on day-to-day technology operations. The right professional will be dependable, customer-focused, flexible, and comfortable working in both office and field settings.

Key Responsibilities

- Provide onsite desktop support, help desk support, and field technical assistance to internal end users.
- Troubleshoot hardware, software, network connectivity, printer, and peripheral issues.
- Travel to various locations throughout Palm Beach County to resolve technical support requests.
- Install, configure, maintain, and support computers, laptops, and related IT equipment.
- Document support activities, issue resolutions, equipment updates, and service details as needed.
- Deliver professional, timely, and customer-focused technical support in a public sector environment.

Compensation and Benefits

- Pay rate: $20.00 per hour.
- Job type: Contract/Temporary through the end of November.
- Location: West Palm Beach, FL, with travel to other sites throughout Palm Beach County as needed.
- Mileage reimbursement is provided for required travel.
- Schedule: Must be able to work flexible hours and weekends as required.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Provide hands-on desktop support and help desk assistance for end users.
- Troubleshoot and resolve hardware, software, connectivity, printer, and peripheral issues.
- Install, configure, and maintain desktops, laptops, and related IT equipment.
- Travel between sites to support field service needs across Palm Beach County.

- 3 to 5 years of experience in IT support, desktop support, help desk, or field technical support.
- Working knowledge of Windows desktop environments, computer hardware, laptops, printers, peripherals, and basic network connectivity troubleshooting.
- Ability to document technical support activity, resolutions, and equipment updates accurately.
- Strong customer service skills with the ability to communicate technical information clearly to non-technical users.
- Dependable, flexible, and comfortable working onsite and traveling between locations as needed.
- Ability to work flexible hours and weekends when required.

Preferred Qualifications

- Prior experience supporting government, public sector, education, or similarly structured environments.
- Experience providing field support across multiple locations.
- Familiarity with ticketing systems, asset tracking, or IT documentation tools.
- CompTIA A+, Network+, or similar entry-level IT certification is a plus.