IT Technician - Deployment Specialist
VXIT
Job Description
Job Description
About This Role
VXIT is a fast-growing managed services provider and we are looking for an IT Technician to join our Deployment team. This is a great opportunity for someone early in their IT career who is hungry to learn, wants real hands-on experience across a wide range of technologies, and is looking to grow with a company that is investing in its people and its future.
You will be working in a structured, team-oriented environment where no two days are exactly the same. You will play a key role in keeping our client environments running smoothly by triaging incoming requests, deploying new users and devices, and supporting on-site setups when clients need boots on the ground. This role is primarily on-site at our West Palm Beach headquarters with some flexibility for remote work over time.
Roles & Responsibilities
Ticket Triage & Queue Management
- Monitor and triage incoming tickets for the deployment team, categorizing and prioritizing work so the right tasks get to the right people
- Handle straightforward requests end-to-end and escalate more complex issues to senior team members with clear notes on what has already been done
- Keep tickets updated with accurate documentation and time entries throughout the process
- Communicate with clients professionally to gather information, set expectations, and confirm completions
User & Device Deployment
- Execute new user setups across our client base using our automation and deployment tooling
- Provision and configure workstations, laptops, and peripherals to client and company standards
- Perform Microsoft 365 user account creation, license assignment, and onboarding tasks
- Follow deployment checklists and documented procedures accurately and thoroughly
- Support device offboarding including account deprovisioning and hardware processing
On-Site Support
- Assist with on-site device setups, hardware installations, and new user orientations at client locations
- Support scheduled on-site visits for deployment-related work alongside senior team members
- Represent VXIT professionally at all client locations in appearance and communication
Team Support
- Work closely with senior deployment team members and learn from every engagement
- Contribute to maintaining accurate asset records and inventory documentation
- Support the broader service team with overflow tickets during high-volume periods
- Participate in team meetings and bring a positive, coachable attitude every day
Qualifications
Technical Skills
- 1 to 3 years of experience in an IT support or helpdesk role
- Working knowledge of Windows 10/11 setup, configuration, and basic troubleshooting
- Familiarity with Microsoft 365 including user account management, Outlook, and Teams
- Basic understanding of Active Directory and Entra ID (Azure AD) user management
- Comfortable working with hardware including desktops, laptops, printers, and peripherals
- Experience with or exposure to RMM and PSA tools is a plus
- MSP experience is a plus but not required
- CompTIA A+ or similar certification preferred but not required
Non-Technical Skills
- Detail-oriented and thorough, you follow processes carefully and document your work
- Strong communicator in writing and in person, comfortable interacting with clients directly
- Coachable and eager to learn, you ask good questions and take feedback well
- Reliable and punctual, the team counts on you to show up ready to work
- Positive attitude and a genuine interest in growing your IT career
- Team player who takes pride in contributing to something larger than their own ticket queue
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