System Administrator Level 2

Job Description

Job Description

Love building reliable networks and solving IT puzzles that keep businesses running smoothly? Excited to grow your skills in a supportive environment while helping clients stay connected and secure?

So are we.

We’re IT Solutions of South Florida, and we’re looking for a Level 2 System Administrator who’s eager to build hands-on experience with networking, cloud, and security technologies. You’ll work closely with senior engineers, assist on client projects, and provide day-to-day support that makes a real impact.

Compensation:

$60,000 - $70,000 yearly

Responsibilities:

What You'll Do

• Provide remote and on-site support: install, configure, maintain, and troubleshoot hardware and software, including operating systems, office applications, and networking devices (desktops, servers, etc.).
• Monitor system performance, security, and troubleshoot system errors.
• Provide technical support for end users — leveraging AI-assisted tools to diagnose issues faster and deliver better outcomes.
• Implement policies, procedures, and best practices to maintain the security and reliability of systems.
• Work with vendors and partners to resolve issues.
• Assist with deploying and maintaining switches, routers, and firewalls.
• Support cloud environments (Microsoft 365, Azure, AWS) with setup and troubleshooting.
• Documentation: Create top-tier diagrams and documentation.
• Collaborate with senior engineers on larger projects like migrations, upgrades, and AI-adjacent rollouts (Copilot, Claude deployments, automation workflows, etc.).
• Continue learning and growing your technical skills through training, mentorship, and staying current on emerging technologies.

Qualifications:

Who You Are

• 3+ years of relevant IT/networking experience (MSP experience is a plus).

• Strong troubleshooting skills and a customer-first mindset.

• Comfortable working independently but eager to collaborate with a team.

• Local to Palm Beach County (this role is in-person).

• Curious, adaptable, and calm under pressure — especially as AI tools change how we work day-to-day.
  

Certifications & Skills We Love

Required:

• Understanding of hardware and software (desktops and servers).

• Knowledge of switches, routers, and firewalls.

• Familiarity with Microsoft 365 administration, including AI-driven features (Copilot, Purview, Defender).

• Familiarity with the Microsoft collaboration stack (Teams, OneDrive, SharePoint).

• Strong troubleshooting chops and customer-first mindset.

• Ability to troubleshoot client issues in a calm and professional manner.

• Ability to explain complex things in plain language, not technical jargon.
  

Preferred:

• CompTIA Network+ or equivalent networking certification.

• Experience with firewall platforms (WatchGuard, Sophos).

• Exposure to VMware / Hyper-V.

• Experience in cloud platforms like Azure or Nerdio.
  

You’ll get bonus points for any of the following:

• You’re familiar with N-Able, ConnectWise, Halo, Nerdio, or Datto.

• You've earned networking or Microsoft server-related certification(s).

• You have previous MSP or consulting experience.

• You have experience supporting or rolling out AI productivity tools.

• You have a degree from a four-year university.

About Company

For over 20 years, I.T. Solutions of South Florida has provided award-winning technology services to organizations recognizing tech's central role in their success. We specialize in making our customers’ data environments more reliable, resilient, and secure. From there, we show them how to leverage the full power of their tech environment to be more efficient and profitable.

It’s a pretty important mission, and we’re all in on it.

Benefits include group healthcare coverage, including vision and dental, paid vacation and holidays (PTO), a company-issued laptop, training opportunities, and mileage reimbursement. And you won't want to miss our weekly Thirsty Thursday at 3 p.m.!

One more thing: We've been named one of the Best Places to Work by the South Florida Business Journal, so yeah... we’re kind of a big deal.