Guest Service Supervisor

Urgent Opportunity: Join Our Team as a Highly Skilled Front Desk Supervisor!

Are you looking for a dynamic and fun work environment where your enthusiasm for guest service can truly shine? Would you enjoy leading a motivated team while ensuring every guest feels welcomed and valued?

We are seeking a talented Front Desk Supervisor to play a key role in delivering deliciously smooth and loving guest experiences at our vibrant property. This role offers you the chance to develop your leadership skills, master hotel operations, and work alongside a supportive team committed to excellence.

Key Responsibilities

• Lead and supervise front desk operations, ensuring adherence to hotel and brand standards
• Anticipate and promptly respond to guest needs, maintaining positive guest relations at all times
• Resolve guest complaints with professionalism and a sense of urgency to guarantee satisfaction
• Maintain cleanliness and organization of the front desk area
• Demonstrate thorough knowledge of hotel features, room types, rates, and policies
• Handle guest reservations, wake‑up calls, and lost/stolen article reports efficiently
• Assist in reviewing reports related to credit limits, reservations, housekeeping status, and more
• Ensure security of guest room access and manage walk situations professionally
• Communicate effectively with housekeeping and sales departments to coordinate guest services

Guest Relations Excellence

• Proactively engage with guests to anticipate their needs and enhance their experience
• Be approachable and visible at the front desk throughout your shift
• Deliver flawless service to large groups and VIP guests

Team Leadership & Collaboration

• Foster mutual respect and cooperation among team members
• Communicate clearly and professionally with all property team members and management
• Encourage a positive and supportive working environment

Qualifications & Work Environment

• High School diploma or equivalent
• At least 1 year of guest service experience in a similar-sized property
• Strong attention to detail, organizational skills, and ability to multitask in a fast-paced setting
• Calm and clear thinker capable of resolving issues with sound judgment
• Professional appearance and demeanor with a passion for excellent customer service
• Willingness to work flexible hours including weekends, holidays, and late nights
• Ability to stand for long periods and work on‑site

Embark on an exciting hotel career with Atma Hotel Group. Associates at Atma are provided a motivating work environment with generous wages and a wide range of employee benefits. From hotel management jobs to guest‑facing jobs interacting with our customers, Atma offers a variety of opportunities for job growth and exciting careers in the hospitality industry.
Although the pandemic challenged Atma Hotels over the last year, putting people first remains our top priority. We invite you to learn more about the measures we’ve taken to prioritize the safety and wellbeing of our associates and customers.
We are always looking for qualified individuals to join our teams.