Client Care Advisor

Lead with Heart, Grow with Purpose! We're looking for a Client Care Coordinator ($50K - $60K/year +bonus opportunities) In-person role No Two Days Are the Same. That's the Point. Fast pace. Real problems to solve. People who actually need you. If that sounds like your kind of workday, keep reading. Location: Home Instead Summit & Medina Counties | Schedule: Monday-Friday, 8:30 am - 4:30 pm | In-person role: No Two Days Are the Same. That's the Point. What You Get $50,000-$60,000 (+bonus opportunities), based on experience Health Insurance Retirement Plan Paid Time Off Tuition Reimbursement A role where your reliability and instincts are noticed — and relied on Real impact, every single day, in your own community Additional compensation for the nights you share in the On-Call rotation The Job You're the go-to person for clients and families — the one who builds trust fast, solves problems on the spot, and keeps every moving piece of care on track. Own the relationship. Be the primary point of contact for clients and families from day one. Think fast, solve faster. Handle client concerns with empathy and quick, practical judgment. Consult and close. Run care consultations, assess needs, and build custom care plans. Keep it moving. Coordinate with schedulers, Care Pros, and healthcare pros so nothing slips. Follow through. Own quality assurance visits, documentation, and follow-up — no dropped balls. Spot what's next. Flag when a care plan needs to evolve and advocate for it. You're Our Person If You... Move first and figure it out — a true self-starter Get energized, not stressed, by a fast pace and shifting priorities Are relentlessly reliable — your word is your bond Work great solo and thrive just as much on a team Solve problems like it's a sport Can build rapport and sell an idea without being pushy Genuinely care about older adults and their families What You'll Need Client services, healthcare, senior care, social work, or care coordination experience, at least 3 years Do you have at least two (2) years of care management experience? I.E. writing, editing plans of care? College degree preferred Microsoft Office proficiency; CRM/client management software a plus Valid driver's license, current car insurance and reliable transportation Availability for some evenings/weekends High integrity and the ability to keep things confidential Senior Care Solutions of Ohio, LLC is an independently owned and operated Home Instead franchise office. Employment is at-will. #J-18808-Ljbffr