Customer Care Coordinator

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Customer Care Coordinator - Make an Impact Every Day

Location: Cincinnati, OH Industry: Healthcare / Medical Equipment / Customer Service Employment Type: Full-time

Empowering Independence. One Customer at a Time.

At Numotion , we're more than a medical equipment provider—we're a mission-driven team changing lives. As the nation's leading provider of Complex Rehabilitation Technology (CRT) , we help thousands of individuals with disabilities live more independently through custom-configured mobility products , including powered and manual wheelchairs and essential medical supplies.

We are proud to foster a diverse, inclusive, and collaborative culture where every voice is heard and every employee is valued. Join a team where your work truly matters.

About the Role: Customer Care Coordinator

We're seeking a Customer Care Coordinator who thrives on helping others and making systems run smoothly. You'll be the friendly, knowledgeable point of contact who ensures every client gets the care, equipment, and information they need—accurately, efficiently, and compassionately.

Key Responsibilities

• Serve as the first point of contact for incoming calls, faxes, and inquiries.

• Accurately process new customer orders and ensure documentation is complete.

• Schedule equipment evaluations and adjustments with clients and referrals.

• Upload and manage order documentation (FME, LMN, chart notes, etc.).

• Keep teams informed on order status and coordinate equipment deliveries.

• Communicate insurance coverage, deductibles, and out-of-pocket costs to clients.

• Support financial processes by collecting and processing payments.

• Reconcile completed deliveries and prepare orders for billing.

• Research product details using vendor tools and websites.

• Maintain accurate provider contact information and assist with outreach.

• Handle mailings and assist clients with missing medical documents.

• Forecast delivery timelines and report monthly activity.

This role requires multitasking, attention to detail, and clear communication. If you're highly organized and customer-focused, you'll thrive here.

Qualifications and Skills

Required:

• High school diploma or GED (Associate degree preferred)

• 3+ years in a fast-paced, customer-facing office or call center role

• Strong multitasking and problem-solving skills

• Friendly, professional, and service-oriented communication style

• Proficiency with Microsoft Office tools

• Strong written and verbal communication skills

Preferred:

• Experience in healthcare, insurance, or durable medical equipment (DME)

• Familiarity with medical documentation requirements

Why Work at Numotion

• Mission-driven work that makes a real impact in people's lives

• Supportive, inclusive team culture

• Clear career development and growth opportunities

• Flexible work structure (remote or hybrid, depending on location)

Compensation and Benefits

• Competitive salary

• Medical, dental, and vision insurance

• Short- and long-term disability coverage

• 401(k) with company match

• Paid time off and company holidays

• Life insurance and employee support resources

Our Commitment to Inclusion

At Numotion , we believe our strength lies in our people. We are committed to creating a workforce that reflects the diversity of the communities we serve. We do not tolerate discrimination of any kind—regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital, or veteran status.

Numotion is a drug-free workplace. Pre-employment drug screening and background check is required.

Apply Today

Join a company that is transforming lives—and be part of something truly meaningful. Submit your application now and help us continue to improve mobility and independence for thousands of people each year.