Jira Systems Administrator

Pay: $80/hr w2 US Citizens or GC Holders Only; No Sponsorship Candidates must be local to NYC Metro Area Our client is seeking a skilled and experienced technology professional to join the Information Technology team as a Jira Administrator. The successful candidate will own the administration, configuration, and continuous improvement of the Atlassian ecosystem — with a primary focus on Jira and Jira Service Management. A key part of this role is integrating Jira with the other platforms across the business and leading the consolidation of disparate tools (such as Zendesk and Asana) into a unified Jira environment. The ideal candidate is equally comfortable working hands‑on in Jira's configuration and partnering with business leaders to translate their requirements into well‑governed, scalable workflows. Responsibilities Administer, configure, and maintain Jira and Jira Service Management, including projects, workflows, screens, custom fields, permission schemes, notification schemes, and automation rules. Design and manage Jira Service Management (JSM) service desks, including request types, SLAs, queues, customer portals, and approval workflows. Build and maintain integrations between Jira and other enterprise platforms (e.g., identity providers, communication tools, source control, and reporting systems) using REST APIs, webhooks, and marketplace connectors. Plan and execute migrations of existing ticketing and work‑management platforms — such as Zendesk and Asana — into Jira, including data mapping, field translation, workflow design, and user onboarding. Manage users, groups, roles, and permissions across the Atlassian suite in close coordination with existing identity and access practices. Partner with business and technical stakeholders to gather requirements and implement workflow improvements that align with organizational processes. Develop automation to reduce manual effort and improve consistency across projects and service desks. Troubleshoot issues, manage the Atlassian Marketplace app portfolio, and serve as the primary technical contact for Atlassian and related vendors. Document configurations, integrations, migration runbooks, and maintenance procedures. Monitor licensing and usage and make recommendations to optimize cost and tooling consolidation. Qualifications Required: A Bachelor's degree in Computer Science, Information Technology, or a related field. 3+ years in the Information Technology field, with demonstrated hands‑on Jira administration experience. Proven experience administering Jira Service Management (JSM), including service desk setup, SLAs, and customer portals. Experience integrating Jira with other enterprise platforms via REST APIs, webhooks, and marketplace apps. Experience migrating data and workflows from other platforms (e.g., Zendesk, Asana, ServiceNow, or similar) into Jira. Strong understanding of Jira workflow design, automation (Jira Automation or scripting solutions such as ScriptRunner), and JQL. Familiarity with common authentication and authorization technologies such as Okta and SSO/SAML. Strong understanding of IT security and access‑governance best practices. Excellent problem‑solving and troubleshooting skills. Strong communication and interpersonal skills, with the ability to work directly with non‑technical stakeholders. Preferred: Experience with Confluence administration. Experience with Active Directory, DNS, DHCP, and Group Policy. #J-18808-Ljbffr Open Systems Technologies