Customer Support Specialist

Solve customer inquiries about price, delivery, and part specifications Enter orders and return authorizations via phone and email Develop working relationships with departments across the company Assist with special projects to grow sales revenue Respond promptly and professionally to customer inquiries via phone, email, and chat Provide accurate information regarding product specifications, availability, pricing, and order status Process orders, returns, and exchanges efficiently and accurately Identify and resolve customer concerns and issues Collaborate with sales, logistics, and technical support teams Maintain up-to-date knowledge of products, services, and promotions Contribute to continuous improvement initiatives by providing feedback on processes and systems Requirements Minimum of 2 years of experience serving customers via phone and email Proven experience in a customer service or support role, preferably within a sales-oriented environment Knowledge and competence in Microsoft Office and/or Google Suite Knowledge and experience with order entry and navigating websites Ability to organize, prioritize, and multitask in a fast-paced, changing environment Exceptional communication and interpersonal skills Positive attitude, strong work ethic, and passion for outstanding customer service Core Competencies Demonstrates expertise in customer service and support, with a strong focus on effective communication, order processing, and collaboration across departments. Proficient in utilizing Microsoft Office and Google Suite to enhance operational efficiency and customer satisfaction. Highest-signal resume keywords Customer Service Experience Order Entry Proficiency Microsoft Office Knowledge Exceptional Communication Skills Multitasking Ability ATS Optimization Keywords Hard Skills Order Processing Product Specification Knowledge Return Authorization Management Sales Revenue Growth Support Website Navigation Soft Skills Interpersonal Skills Positive Attitude Strong Work Ethic Organizational Skills Industry Keywords Customer Inquiries Sales-Oriented Environment Continuous Improvement Initiatives Tools & Technologies Microsoft Office Google Suite #J-18808-Ljbffr